UPDATE (12/13/20 – 8:45pm) Repairs to our fiber infrastructure have been completed and service is now restored.
UPDATE (12/13/20 – 5:14pm) Our technicians are still working as fast as possible to resolve the fiber outage.
UPDATE (12/13/20 – 2:04pm) Our technicians have arrived on site and are working to repair damage to our fiber infrastructure.
UPDATE (12/13/20 – 9:40am) Our technician has identified the possible location of the issue and we are working with our engineering team to get this resolved quickly.
UPDATE (12/13/20 – 7:43am): A Technician is en route. ETA 8:15am.
UPDATE (12/12/20 – 10:08pm): We are still working to get service restored and will be sending out a dispatch tomorrow morning.
We are aware of a Fusion Fiber outage affecting some of our San Francisco Bay Area customers. We are working to restore service as soon as possible but do not currently have an ETR. Â More updates to come shortly.
Wow. So your team is *not* “still working to get service restored†as stated above? Very disappointing.
I am sorry we could not get to the issue sooner. Everything should be resolved now.