Sonic Support will be closing early tomorrow, 12/31, at 5pm.
Our 24×7 network operations team will remain on call for our Enterprise, dedicated circuit and colocated customers.
Support will return Wednesday 1/1 to our normal working hours, 8am to 10pm.
-Dan & Support
Sonic Support will be closing early tomorrow, 12/24, at 5pm, and will be closed 12/25.
Our 24×7 network operations team will remain on call for our Enterprise, dedicated circuit and colocated customers.
Support will return Thursday 12/26 to our normal working hours, 8am to 10pm.
-Dan & Support
Sonic Support will be closing early this Friday, 12/6/2019, at 5pm for our annual Staff Holiday Party.
Our 24×7 network operations team will remain on call for our Enterprise, dedicated circuit and colocated customers.
Support will return Saturday 12/7/2019 to our normal working hours, 8am to 10pm.
-Dan & Support
Sonic Technical Support will be temporarily closed tomorrow, 11/22/2019, from 2pm to 3:15pm for extended staff training.
We apologize for the inconvenience. Our 24×7 network operations team will remain on call for our Enterprise, dedicated circuit and colocated customers.
-Dan & Support
UPDATE (as of 12:04PM): The IPBB outage should now be cleared. If you are still unable to connect, please give our support team a call.
There is currently an IPBB outage impacting the East Bay. Technicians are working to resolve the issue and we will provide updates as we are able. Sonic On-Network services (Gigabit Fiber and Fusion Broadband) are unaffected.
Sonic Support will be closing early this Friday, 7/26/2019, at 5pm to celebrate our 25th birthday!
Our 24×7 network operations team will remain on call for our Enterprise, dedicated circuit and colocated customers.
Support will return Saturday, 7/27/19, to normal working hours, 8am to 10pm.
-Dan & Support
Sonic Support will be closing early today, 12/14/2018, at 6pm for our annual Staff Holiday Party.
Our 24×7 network operations team will remain on call for our Enterprise, dedicated circuit and colocated customers.
Support will return Saturday 12/15 to our normal working hours, 8am to 10pm.
-Dan & Support
Sonic Support will be closing early today, 7/30/2018, at 5pm to celebrate our 24th birthday!
Our 24×7 network operations team will remain on call for our Enterprise, dedicated circuit and colocated customers.
Support will return tomorrow, 7/31, to our normal working hours, 8am to 10pm.
-Dan & Support
Sonic Support will be closing early Friday, 5/4/2018, at 7pm for our Sonic LAN party.
Our 24×7 network operations team will remain on call for our Enterprise, dedicated circuit and colocated customers.
Support will return Saturday 5/5 to our normal working hours, 8am to 10pm.
-Dan & Support
Fusion FTTN customers located in the South Bay may be experiencing slow speeds. We are currently investigating the issue, but do not yet have an estimated time of repair. We will provide updates to this situation as we are able, and appreciate your patience while the underlying cause of this issue is identified and addressed.
-Sonic Support