South Bay Fusion FTTN Service Issues

Fusion FTTN customers located in the South Bay may be experiencing slow speeds. We are currently investigating the issue, but do not yet have an estimated time of repair. We will provide updates to this situation as we are able, and appreciate your patience while the underlying cause of this issue is identified and addressed.

-Sonic Support

5 comments for “South Bay Fusion FTTN Service Issues

  1. l
    March 11, 2018 at 4:11 pm

    East Bay, too; I’m in Castro Valley. It currently appears to be better now (4PM) but the real test will be during 8PM-11PM. Things were better from around 1AM early this morning but when I checked again at around 10AM bandwidth was limited going outside AT&T’s network.

  2. Teresa Kosinski
    March 11, 2018 at 4:49 pm

    Do you consider Alameda “South Bay?” I have a current issue open it’s been terrible all week and completely unusable today (as in 0.1 Mbps if it connects at all).

  3. Kieth Swaney
    March 11, 2018 at 11:06 pm

    Not just South Bay. I’m in Fremont, and though the uplink/downlink appear normal, Speedtest.Net is giving a Latency error, and pings to Google are showing heavy latency:

    Pinging [] with 32 bytes of data:
    Reply from bytes=32 time=3092ms TTL=55
    Reply from bytes=32 time=2106ms TTL=55
    Reply from bytes=32 time=2373ms TTL=55
    Reply from bytes=32 time=1679ms TTL=55

    Please check whether the S. Bay issue may also be affecting Fremont.

  4. wsanders
    March 12, 2018 at 8:13 pm

    Seems to have been resolved at my location in NE Lafayette area.

    I hope this isn’t AT&T celebrating the repeat of net neutrality…..

  5. Maarten
    March 13, 2018 at 3:29 pm

    I’m an AT&T Uverse customer looking to switch to another provider, and I also suffered a slow down during this time frame (Friday evening to Sunday afternoon). I suspect the connection between the AT&T network and the Internet had limited bandwidth, down to 0.55Mbps during the evenings. From what I read here, this slowdown also affected Sonic users, which is unfortunate.

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