Author: Graeme Stocker

Enterprise Fax Service Outage

Update 3:50 PM Enterprise Fax Services should be back up and running.

We are currently experiencing issues with our enterprise fax services affecting both in and outbound transmissions.



[Resolved] San Francisco System Maintenance

Update: Maintenance is complete.

Last night, beginning just after midnight we performed emergency network maintenance in effort to resolve a connectivity issues affecting a small section of our Fusion Fiber customers in San Francisco. Maintenance is complete and everyone affected appears to be restored.

If you experience any further issues, please don’t hesitate to reach out to our Support department.

– Network Operations Team

[Resolved] Santa Rosa Business Fiber Outage

[Resolved] 2:30, Repairs are complete. All connections previously affected are now up. If you are still experiencing issues with your service, please do not hesitate to reach out to our Support team.

12:50, The issue was identified as an accidental hit by a 3rd party contractor. Our technicians have already begun repairing the line and we are seeing customer’s come back up one by one as repairs progress further. Current ETR is estimated under 6 hours but are working to expedite further. Thank you for your extended patience so far.

At 8:00am, we became aware of an outage impacting Business Fiber customers in Santa Rosa. This was caused by a fiber cable that was damaged. We have technicians en route to perform repairs as quickly as we’re able. Further updates will be provided as they become available and we appreciate your patience while we work to restore connectivity.

San Francisco Fiber Midnight Maintenance

Update 1:00AM: Maintenance has been successfully completed. As of several minutes ago, connectivity to anyone affected has been restored. Please reach out to our support if you experience any further interruptions.

Tonight (3/23/20) at 12:30AM a small subset of our San Francisco Fusion Fiber customers will be affected by brief emergency maintenance. Downtime for those affected will be around 10 minutes.

– Network Operations