[Resolved] 2:30, Repairs are complete. All connections previously affected are now up. If you are still experiencing issues with your service, please do not hesitate to reach out to our Support team.
12:50, The issue was identified as an accidental hit by a 3rd party contractor. Our technicians have already begun repairing the line and we are seeing customer’s come back up one by one as repairs progress further. Current ETR is estimated under 6 hours but are working to expedite further. Thank you for your extended patience so far.
At 8:00am, we became aware of an outage impacting Business Fiber customers in Santa Rosa. This was caused by a fiber cable that was damaged. We have technicians en route to perform repairs as quickly as we’re able. Further updates will be provided as they become available and we appreciate your patience while we work to restore connectivity.