Author: Jacob Karinen

Update: Our engineering team restored the equipment that was having issues and service should be back up. If you’re having connectivity issues please power cycle your equipment and if it still doesn’t come back online contact support at 855-394-0100

We are currently experiencing a signal-no-surf outage in SF on parts of our fiber network. This outage started around 10:30pm on 06-14-2020. If you’re currently experiencing issues on your fiber connection and are not in SF please proceed with normal troubleshooting or reach out to our support team at 855-394-0100. Our engineers are working to determine the cause but we do not have an ETR. As soon as we have one this post will be updated.

Correction: This impacted a subset of DSL customers. If you continue to experience any issues, please powercycle your modem, and call our support team as necessary. We apologize for any confusion.

This morning, 05-20-2020, we experienced a brief outage on our fiber network starting at 8am that was repaired at 8:30am. If you are experiencing a loss of connection on your fiber line please try power cycling your ONT and if issues still persist please reach out to our support team at 855-394-0100.

Sonic will be closing early on Thanksgiving and the following day (11-28-2019 and 11-29-2019). Support will be available from 8am to 8pm. Happy Thanksgiving!

We need to perform emergency repairs to backend fiber cable that was damaged by squirrels. A small subset of fiber customers may be impacted by the repairs. We have scheduled repairs for November 6th, 2019 (11-06-19) from 8am to 2pm. Thank you for your patience during these repairs.