Update (12:46AM): Maintenance is now complete.
Tomorrow 7/25/2019 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions is expected as a result of this maintenance. The window for this maintenance is 2 hours.
~Network Engineering
Update(12:38 AM): This maintenance is now complete.
Tonight, starting at 11:59 PM, we will be performing emergency intrusive maintenance affecting a subset of Fusion DSL and FlexLink customers in Oakland. The maintenance window will be 2 hours.
– Network Engineering
Update (11:30am): This outage has been resolved. If you continue to experience issues, please give our support team a call at your earliest convenience. We can be reached at 1-888-766-4233, seven days a week, from 8am to 10pm.
Update(8:39am): Replacement equipment is en route with an ETR of 3 hours.
As of 6:50 AM on 04/09, a small subset of copper customers in San Francisco are down. Our engineering team is working to restore connectivity as quickly as possible and we will update as more details become available. We apologize for any inconvenience.
Update: 1:45 AM Maintenance is complete.
Tonight (4/04/19) at 11:59PM, we will be performing upgrades on equipment serving Fusion Fiber and FlexLink Fiber customers in Albany, Brentwood and Mission districts of San Francisco. We do not expect any customer impact during this time. Our maintenance window will commence until 4:00AM, but we expect no customer downtime.
-Network Engineering
Tonight 3/05/2019 at 11:59 PM we will be performing maintenance on our phone switch.
No service interruptions is expected as a result of this maintenance. The
window for this maintenance is 1 hour.
Update: 12:28 AM Maintenance is completed.
~Network Engineering
Tonight at 11:59 PM we will be performing maintenance on our phone switch.
No service interruptions is expected as a result of this maintenance. The window for this maintenance is 3 hours.
Update: Maintenance complete. 1:45am
~Network Engineering
Tonight, January 2, starting at 11:59pm, we will be performing non-intrusive maintenance on internal network infrastructure. There is no expected service interruption. This maintenance window is one hour.
Update(12:30am): Maintenance completed as planned
Network Engineering
Tuesday, December 4, starting at 11:59PM, we will be performing intrusive maintenance on equipment serving Fusion DSL and FlexLink products in the Santa Rosa area. Approximate expected customer downtime is 30 minutes or less.
Update: Maintenance complete. 12:20am
-Network Engineering
Update 6:09pm
At this point we believe we have restored service and contacted all affected customers. If you are still experiencing issues with your fiber service please contact our support team.
Update 11:22am
We have remotely restored service to most of the customers affected by this outage. If you believe you are still affected, please try rebooting the white ONT box. Support will be reaching out to assist with known affected customers shortly.
-Network Operations
We are currently investigating a Residential Fiber outage that affects a sub-set of users in San Francisco. We are actively working to resolve this outage and restore services as soon as possible.
-Network Operations