Update 10/10/22 12:45AM: Tonight’s maintenance is successfully completed.
Monday, 10/10/22, starting at 11:59 PM, we will be performing maintenance on equipment serving our SSE platform. This maintenanc1e window is 4 hours with expected downtime of 60 minutes.
-Network Engineering
Update – 1:05am Maintenance complete
Thurssday (9/29/22), starting at 11:59AM, customers in the Mountain View area will experience a service interruption while we perform some maintenance. The expected down time is about 1 hour while the equipment is replaced. The maintenance window will be 4 hours.
Update – 12:35am Maintenance complete
Monday, 9/26/22, starting at 11:59 PM, we will be performing maintenance on equipment serving our SSE platform. This maintenance window is 4 hours with expected downtime of 60 minutes.
-Network Engineering
Update – 12:21am Maintenance complete
Thursday, 9/22/22, starting at 11:59 PM, we will be performing maintenance on equipment serving our SSE platform. This maintenance window is 4 hours with expected downtime of 60 minutes.
-Network Engineering
Update – Maintenance not completed successfully, ran into issues that extended the downtime. All service has been restored. Future maintenance will need to happen here.
Monday (9/19/22), starting at 11:59AM, customers in the Mountain View area will experience a service interruption while we perform some maintenance. The expected down time is about 1 hour while the equipment is replaced. The maintenance window will be 4 hours.
Update(12:30) Maintenance is now complete.
Wednesday night (8/31/22), starting at 11:59PM, a small subset of customers in the Sebastopol area will experience a brief service interruption while we perform maintenance on hardware serving their connections. The expected down time is about 10 minutes. The maintenance window will be 1 hours.
– Network Engineering
Update 8/03/22 1:55AM: This maintenance is now complete.
Tuesday night (8/02/22), starting at 11:59PM, fiber customers in the Sebastopol area will experience a brief service interruption while we perform maintenance on hardware serving their connections. The expected down time is about 45 minutes. The maintenance window will be 4 hours.
– Network Engineering
Update 7/20/22 3:00AM: This maintenance is now complete.
Wednesday morning (7/20/22), starting at 2:00AM, a subset of fiber customers in the San Francisco area will experience a brief service interruption while we perform maintenance on hardware serving their connections. The expected down time is about 45 minutes. The maintenance window will be 4 hours.
– Network Engineering
Update 7/14/22 3:29AM: This maintenance is now complete.
Thursday morning (7/14/22), starting at 2:00AM, a subset of fiber customers in the San Francisco area will experience a brief service interruption while we perform maintenance on hardware serving their connections. The expected down time is about 30 minutes. The maintenance window will be 4 hours.
– Network Engineering
Update 6/10/22 1:32AM: This maintenance is now complete.
Thursday, 6/9/2022, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Sacramento, Benicia, Pleasanton. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 4 hours.
-Network Engineering