Author: Ron Moore

Benecia, Buena Park, Brea, Corona Del Mar, Costa Mesa, Fullerton – Intrusive Maintenance for Fusion and FlexLink Copper Services

Update 5/13/2022 2:03AM: This maintenance is now complete.

Thursday, 5/12/2022, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Benecia, Buena Park, Brea, Corona Del Mar, Costa Mesa, Fullerton. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 4 hours.

-Network Engineering

Northern California Core Maintenance

Update (12:10AM): Maintenance successfully completed.

Tonight, 4/20/22, starting at 11:59 PM, we will be performing non-intrusive maintenance on core routing equipment in our northern California network.

We do not expect this work to cause any customer impact. The maintenance window is open until 4am.

-Network Engineering

Placentia – Intrusive Maintenance for Fusion and FlexLink Copper Services

Update – 12:20AM This Maintenance is complete

Update – This Maintenance will take place Tuesday 4/05/2022, starting at 11:59 PM

Thursday, 4/07/2022, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Placentia. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 4 hours.

-Network Engineering

Anaheim – Intrusive Maintenance for Fusion and FlexLink Copper Services

Update 3/23/22 1:00 AM: This maintenance is now complete.

Update – Maintenance has been postponed to Tuesday, 3/22/2022, starting at 11:59pm

Thursday, 3/17/2022, starting at 11:59 PM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Anaheim. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 4 hours.

-Network Engineering

Calls not completing to Sonic

Update 2:55pm 3/07/2022 We were able to escalate with our inbound call provider, and worked with them to find a call routing problem on their side. We will continue to monitor the resolution with this. If you are still experiencing inbound calling issues please contact your support team.

-Network Engineering

Update: 10:00am 3/7/2022 We are still seeing instability with inbound calls to the Sonic network at this time. We are working with our carriers to resolve the issue.

Update: 7:00pm 3/6/22 We have been working with the underlying carrier to repair the issue.

Update: 6:15am 3/6/22 We are still working with our underlying carriers to get this resolved.

Update:  2:11pm – 3/5/22 We are still seeing some inbound calls unable to complete. We are working with our underline carriers to resolve this issue.

Update: 8:19am – 3/5/22 – an intermediate carrier on the call path towards Sonic has routed around the issue. Repeated testing and monitoring by Sonic over the last hour has yielded continuously successful calls. We believe this is now resolved. Please contact us you believe to be still affected.

Update 1:14pm – One of our underlying carriers has identified a widespread network issue, we are working with them to resolve the problem as soon as possible.

We are currently investigating an inbound to Sonic calling issue, from various carriers. Will update with further information.

-Network Engineering