Sonic Support and Sales will be closing early on Sunday, 12/31/2023, at 5pm. On Monday, 1/1/2024, Sonic Support will return to normal operating hours however Sales and Billing will be closed. Sales/Billing will return to normal operating hours on Tuesday, 1/2/2024, at 8:00am.
Have a Happy New Year!
We have a scheduled card reboot in San Francisco for tomorrow morning, 10/22, starting at 2am. A small subset of users on our Sonic Fiber service will be impacted by this maintenance. Downtime is expected to be between 15-20 minutes.
Update -We are now seeing all customers back up after the reboot. If you are still experiencing problems with your connection, please contact our technical support team at 1 (855) 394-0100
We are currently experiencing an outage in San Francisco which will require a card reboot, we will be starting it now. Downtime is expected to be between 15-20 minutes.
Equipment maintenance is required in Albany, which we will be starting at 2am, 10/8/21. Downtime is expected to be between 15-20 minutes.