Update (12/10/20) 3:57AM This work is now complete.
Tomorrow, (12/10/20), starting at 02:00 AM, we will be performing maintenance affecting some Fusion Fiber customers in the San Francisco area. Expected down time is approximately 15 minutes. The maintenance window is 4 hours.
-Network Engineering
Update (12/3/20) 3:45AM: This work is now complete.
Tomorrow, (12/03/20), starting at 02:00 AM, we will be performing maintenance affecting some Fusion Fiber customers in the San Francisco area. Expected down time is approximately 15 minutes. The maintenance window is 4 hours.
-Network Engineering
Update (12/02/20) 4:02AM: This work is now complete.
On Wednesday (12/02/20), starting at 02:00 AM, we will be performing maintenance affecting some Fusion Fiber customers in the San Francisco area. Expected down time is approximately 15 minutes. The maintenance window is 4 hours.
-Network Engineering
Update (11/25/20) 3:04AM: This work is now complete.
Tomorrow (11/25/20), starting at 02:00 AM, we will be performing maintenance affecting Fusion Fiber customers around Burlingame, Petaluma, San Bruno, San Carlos. Expected down time is approximately 15 minutes. The maintenance window is 4 hours.
-Network Engineering
Update 11/24/20 4:23AM: This work is now complete
Tomorrow (11/24/20), starting at 02:00 AM, we will be performing maintenance affecting Fusion Fiber customers in the Berkeley area. Expected down time is approximately 15 minutes. The maintenance window is 4 hours.
-Network Engineering
Update (11/06/20) 4:56AM: This maintenance is now complete
Update (11/04/20) 5:17PM: This maintenance is being rescheduled for 11/06/20 starting at 2:00AM
Tomorrow (11/05/20), starting at 11:59 PM, we will be performing intrusive voice maintenance on equipment serving customers in the San Francisco area.
Some customers will experience a brief service interruption while we perform this work.
The expected down time is about 20 minutes while the equipment reboots. The maintenance window will be 4 hours.
-Network Engineering
Update 10/30/20 1:30AM: This maintenance is now complete
Tomorrow (10/29/20), starting at 11:59 PM, we will be performing intrusive voice maintenance on equipment serving customers in the San Francisco area.
Some customers will experience a brief service interruption while we perform this work.
The expected down time is about 30 minutes while the equipment reboots. The maintenance window will be 4 hours.
-Network Engineering
Update 10/28/20 1:48AM: This maintenance is now complete
Tonight (10/27/20), starting at 11:59 PM, we will be performing intrusive voice maintenance on equipment serving customers in the San Francisco area. Some customers will experience a brief service interruption while we perform this work.
The expected down time is about 30 minutes while the equipment reboots. The maintenance window will be 4 hours.
-Network Engineering
Update 10/23 1:47AM: This maintenance is now complete
Update 10/21 12:05AM: This maintenance is being rescheduled for 10/22/20 starting at 11:59PM
Tomorrow (10/20/20), starting at 11:59 PM, we will be performing intrusive voice maintenance on equipment serving customers in the Berkeley area. Some customers will experience a brief service interruption while we perform this work.
The expected down time is about 20 minutes while the equipment reboots. The maintenance window will be 4 hours.
Update 1:28p: Our technician was able to complete their work on site. At this point all services should be restored.
Update 9:33a: We are still working to restore service. A new completion time will be provided as soon as possible.
Update 7:38a: Technician should be on site and work completed within 2 hours.
Update: 7:34a: We have isolated the issue to failed equipment. A technician is being dispatched to the Reseda central office to perform work. ETA will be posted shortly
We are currently experiencing an outage in the Reseda, CA area affecting copper services. We are currently investigating the cause of the issue and will provide an update shortly.
-Network Engineering