Update (10/8/20) 2:46AM: This maintenance is now complete.
Tomorrow (10/7/20), starting at 11:59 PM, we will be performing intrusive voice maintenance on equipment serving customers in Albany. Some customers will experience a brief service interruption while we perform this work. The expected down time is about 10 minutes while the equipment reboots. The maintenance window will be 4 hours.
— Network Engineering
Update (10/9/20) 2:29am: Maintenance completed for tonight.
Update (10/7/20) 9:58am: This has been scheduled for Oct 8, starting at 11:59pm.
Update (9/24/20) 10:22am: This maintenance is being postponed until a later date.
Tomorrow night, Sep 24th, starting at 11:59pm, we will be performing maintenance on equipment serving the edge of the Sonic network. Customers may experience moments of routing instability, however, no connectivity interruption is expected. This maintenance window is 4 hours.
Update 9/16/20 2:27AM This maintenance is now complete.
Tomorrow (9/15/20), starting at 11:59 PM, we will be performing intrusive voice maintenance on equipment serving customers in Albany. Customers will experience a telephone service interruption while we perform this work. The expected down time is about 20 minutes while the equipment reboots. The maintenance window will be 4 hours.
-Network Engineering
Update 9/3/20 1:52A This maintenance is now complete.
Tomorrow (9/2/20), starting at 11:59 PM, we will be performing intrusive voice maintenance on equipment serving customers in Albany. Customers will experience a telephone service interruption while we perform this work. The expected down time is about 20 minutes while the equipment reboots. The maintenance window will be 4 hours.
-Network Engineering
Update 9/2/20 1:20AM This maintenance is now complete.
Tonight 9/1/20 at 11:59PM we will be performing a migration on one of our redundant transit links. No customer impact is expected though users may notice traffic routes shift. The maintenance window is 4 hours.
-Network Engineering
Update 8/28/20 12:44AM This maintenance is now complete.
Tonight (8/27/20), starting at 11:59 PM, we will be performing intrusive voice maintenance on equipment serving customers in San Francisco. Customers will experience a telephone service interruption while we perform this work. The expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 4 hours.
-Network Engineering
Update 8/27/20 2:43AM This maintenance is now complete.
Tomorrow night (8/26/20), starting at 11:59 PM, we will be performing intrusive voice maintenance on equipment serving customers in San Francisco. Customers will experience a telephone service interruption while we perform this work. The expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 4 hours.
-Network Engineering
Beginning at 11:59PM on 7/27/20, we will be performing maintenance on legacy DSL customers in northern California. The maintenance window for this operation is 4 hours, but we expect less than 1 hour of downtime for affected customers.
Update (6/12/20) 12:20AM This maintenance is now complete.
Tonight (6/11/20), starting at 11:59 PM, a small subset of customers in the Burlingame area will experience a brief service interruption while we perform some maintenance. The expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 2 hours.
– Network Engineering
Update (6/10/20) 12:50AM: This maintenance is now complete.
Tomorrow night(6/9/20), starting at 11:59 PM, a small subset of customers in the Burlingame area will experience a brief service interruption while we perform some maintenance. The expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 2 hours.
– Network Engineering