Tonight January 15, starting at 11:59PM we will performing maintenance on equipment serving a subset of Fusion Fiber customers in San Francisco. We are expecting customer downtime to be under 30 minutes.
Update(1:03AM): Maintenance complete
-Network Engineering
Tonight, starting at 9:30pm, equipment serving a small subset of Fusion and FlexLink customers in the San Jose area experienced a failure causing intermittent connectivity. We are working to replace the failed equipment as quickly as possible, current ETR is 1:00AM
Update(1:54AM): Failed equipment has been replaced and all services have been stabilized
– Network Engineering
Tonight, December 5, starting at 11pm, we will be performing non-intrusive maintenance on internal network infrastructure. There is no expected service interruption, and this maintenance window is two hours.
Update(12:30am): Maintenance completed as planned
Network Engineering
Tonight, starting at 11:59pm, we will be performing non-intrusive maintenance on core equipment serving Fusion, FlexLink and SSE services. Maintenance window is 4 hours.
Update(11:53pm): This maintenance has been postponed 24 hours and will begin on Wednesday evening starting at 11:59pm
Update(4:50pm): This maintenance has been cancelled until further notice
-Network Engineering
Wednesday, starting at 11:59pm, we will be performing non-intrusive maintenance on core equipment throughout the Northern California Sonic Telecom core network. Maintenance window is 4 hours.
Update (2:10am): Maintenance is now complete, with no customer impact.
– Network Engineering
Today, starting at 12:00pm, malicious traffic caused several brief periods of routing instability towards customers in our Santa Rosa Collocation facility before final traffic mitigation steps were put in place.
– Network Engineering
Tonight starting at midnight, we will be performing non-intrusive maintenance on equipment in our Northern California telecom network. Maintenance window is 3 hours.
Update(12:47am): Maintenance complete
-Network Engineering
This week, we will be performing maintenance on equipment serving small subsets of Fusion DSL customers in multiple locations. The maintenance window will be from midnight to 4am, with expected downtime of around 10 minutes.
Maintenance schedule:
Monday
– San Francisco
– Mill Valley
Tuesday
– Berkeley
– Albany
– Sacramento
– Santa Rosa
Wednesday
– Palo Alto
– Santa Cruz
– San Jose
– Aptos
Thursday
– Fort Bragg
– Ukiah
– Oakland
-Network Operations
Tonight at 11:59PM, we will be performing emergency maintenance on equipment serving a subset of San Francisco Fusion Fiber customers. Expected downtime is less than 1 hour. This maintenance window is 5 hours.
Update(2:47am): All maintenance is now complete
– Network Engineering
Tonight at midnight we will be performing maintenance on equipment in the Sonic network core. Customers may experience a very short period of instability when reaching Sonic infrastructure such as mail and DNS.
-Network Engineering
Update (12:13am) – Maintenance is now complete