Tonight at midnight, we will be performing maintenance on equipment serving fiber customers in the greater Los Angeles area. Expected downtime is less than 10 minutes.
Update: Maintenance complete
-Network Operations
Author: Tomoc Field
San Francisco – Fusion/FlexLink Intrusive Maintenance
Update: Maintenance was completed at approximately 2:00AM
Beginning tonight at midnight, we will be performing upgrades on equipment serving a small subset of Fusion and Flexlink customers in San Francisco. This maintenance will not affect any Gigabit Fiber customers. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers.
-Network Engineering
Los Angeles Core Network Maintenance
Tonight, starting at midnight, we will be performing maintenance on backbone equipment serving the Los Angeles area. We do not anticipate any customer impact.
Update(1:59am): Due to a provisioning problem with one of our transit providers, customers in LA experienced a loss of connectivity to some Sonic network assets such as member tools, email and Sonic hosted websites for less than 10 minutes. We have engaged our provider to rectify the provisioning issue so this will not re-occur.
-Network Operations
San Francisco – Fusion/FlexLink Intrusive Maintenance
Update: Last night at about 12:21am, we uncovered a pre-existing routing issue that began affecting (as a result of this maintenance) a much larger customer pool than was originally anticipated. We were able to resolve the issue within about 30 minutes, but some customers may have experienced slow speeds and packet loss during this time. We do not anticipate this issue reoccurring.
Update (2:50AM): Maintenance complete
Update: This maintenance has been postponed until tomorrow night (7-20-2017) at midnight.
Beginning tonight at midnight, we will be performing upgrades on equipment serving a small subset of Fusion and Flexlink customers in San Francisco. This maintenance will not affect any Gigabit Fiber customers. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers.
-Network Engineering
Larkspur – Fusion/FlexLink Intrusive Maintenance
Update (2:25AM): Maintenance complete
Beginning tonight at midnight, we will be performing upgrades on equipment serving Fusion and Flexlink customers in Larkspur. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers.
-Network Engineering
Oakland – Fusion/FlexLink Intrusive Maintenance
Update (2:35AM): Maintenance complete
Beginning tonight at midnight, we will be performing upgrades on equipment serving a subset of Fusion and Flexlink customers in Oakland. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers.
-Network Engineering
San Rafael – Fusion/FlexLink Intrusive Maintenance
Update (1:26AM): Maintenance complete
Beginning tonight at midnight, we will be performing upgrades on equipment serving a subset of Fusion and Flexlink customers in San Rafael. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers.
-Network Engineering
San Rafael – Fusion/FlexLink Intrusive Maintenance
Update (2:35AM): Maintenance complete
Beginning tonight at midnight, we will be performing upgrades on equipment serving a subset of Fusion and Flexlink customers in San Rafael. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers.
-Network Engineering
Sonic Telecom Core Router Maintenance
Update (1:52AM): Maintenance complete
Beginning tonight at midnight, we will be performing software upgrades on core network equipment in Northern California. Because traffic is expected to route around the affected equipment, no customer downtime is expected.
-Network Engineering
Ignacio – Fusion/FlexLink Intrusive Maintenance
Update (12:25AM): Maintenance complete
Beginning tonight at midnight, we will be performing upgrades on equipment serving Fusion and Flexlink customers in Ignacio and Novato. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers.
-Network Engineering