San Francisco – Fusion/FlexLink Intrusive Maintenance

Update: Last night at about 12:21am, we uncovered a pre-existing routing issue that began affecting (as a result of this maintenance) a much larger customer pool than was originally anticipated. We were able to resolve the issue within about 30 minutes, but some customers may have experienced slow speeds and packet loss during this time. We do not anticipate this issue reoccurring.

Update (2:50AM): Maintenance complete

Update: This maintenance has been postponed until tomorrow night (7-20-2017) at midnight.

Beginning tonight at midnight, we will be performing upgrades on equipment serving a small subset of Fusion and Flexlink customers in San Francisco. This maintenance will not affect any Gigabit Fiber customers. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers.

-Network Engineering

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