Author: Will Tam

Oakland – Fiber Intrusive Maintenance

Update 7/14/22 3:13AM: This maintenance is now complete.

Thursday (7/14/22), starting at 2:00AM, a subset of customers in the Oakland area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.

– Network Engineering

Berkeley – Fiber Intrusive Maintenance

Update 7/12/22 3:16AM: This maintenance is now complete.

Tuesday (7/12/22), starting at 2:00AM, a subset of customers in the Berkeley area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.

– Network Engineering

Oakland – Fiber Intrusive Maintenance

Update 7/7/22 3:41AM: This maintenance is now complete.

Thursday (7/7/22), starting at 2:00AM, a subset of customers in the Oakland area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.

– Network Engineering

Redwood City, San Bruno, San Carlos – Fiber Intrusive Maintenance

Update 6/30/22 4:03AM: This maintenance is now complete.

Thursday (6/30/22), starting at 2:00AM, a subset of customers in the Redwood City, San Bruno and San Carlos areas will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.

– Network Engineering

San Francisco – Fiber Intrusive Maintenance

Update 6/23/22 4:33A: This maintenance is now complete.

Thursday (6/23/22), starting at 2:00AM, a subset of customers in the San Francisco area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.

– Network Engineering

Windsor Outage

Update 2:03AM: The links towards Windsor have been holding stable and we believe that the issue has been resolved.

Today at 6/15/2022 1:23AM, we began experiencing intermittent network connectivity issues to Windsor. We are working to restore connectivity as quickly as possible and will update as more details become available.

– Sonic NOC

San Francisco – Enterprise Fiber Intrusive Maintenance

Update 5/27/22 5:02AM: This work is now complete.

Update 5/26/22: This maintenance has been canceled and will be rescheduled for 5/27/22, stating at 12:01AM.

On 5/26/22, starting at 12:01 AM, a few enterprise fiber customers in the San Francisco area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.

– Network Engineering

Northern California Core Maintenance

Update 3:25 AM: This work is now complete.

Tonight, 4/18/22, starting at 11:59 PM, we will be performing non-intrusive maintenance on core routing equipment in our northern California network.

We do not expect this work to cause any customer impact. The maintenance window is open until 4am.

-Network Engineering