Author: Will Tam

San Francisco – Fusion DSL and Flexlink Ethernet Intrusive Maintenance

Update 3:12AM 9/10/21: This maintenance is now complete.

Tomorrow night, starting at 11:59 PM, a small subset of customers in the San Francisco area will experience a brief service interruption while we perform some maintenance. The expected down time is about 15-30 minutes while the equipment reboots. The maintenance window will be 4 hours.

– Network Engineering

Saint Helena – Fusion DSL and Flexlink Outage

Update: 7:16PM: All services have been restored as of 7:05PM.

Today at 9/6/21 2:42PM, we began experiencing network connectivity issues to Saint Helena. We are working to restore connectivity as quickly as possible and will update as more details become available. ETR 8:00PM.

– Sonic Network Engineering

Fusion Fiber Maintenance – San Francisco

Update 12:52AM: This maintenance is now complete.

Thursday morning (8/19/21) at 2 AM we will be performing intrusive system maintenance on a small subset of Fusion Fiber customers in the San Francisco area. Data and voice services will be interrupted briefly. The maintenance window is 3 hours.

~Network Engineering

Santa Rosa – Sonic Business Fiber Intrusive Maintenance

Update 12:41AM: This maintenance is now complete.

Update:This is still scheduled for tonight.

Wednesday, August 18th, starting at 11:59PM, we will be performing intrusive maintenance affecting a subset of Sonic Business Fiber services in the Santa Rosa business parks. Expected downtime within the maintenance window is approximately 15 minutes. The maintenance window is 2 hours.

-Network Engineering

Los Angeles – Fiber DIA SSE Intrusive Maintenance

Update 12:52AM: This maintenance is now complete.

Monday, August 16th, starting at 11:59PM, we will be performing intrusive maintenance on core routers serving our Los Angeles network. This will involve approximately 15 minutes of downtime for our Fiber DIA SSE customers. The maintenance window is 2 hours.

-Network Engineering

Santa Rosa Northpoint and Colo – Sonic Business Fiber Intrusive Maintenance

Update 12:23am: This maintenance is now complete.

Update:This is still scheduled for tonight.

Monday, August 9th, starting at 11:59PM, we will be performing intrusive maintenance affecting a subset of Sonic Business Fiber services in the Santa Rosa Northpoint business park and in our Colo. Expected downtime within the maintenance window is approximately 15 minutes. The maintenance window is 2 hours.

-Network Engineering

Milpitas Outage

Today at 5/24/21 4:54PM, we began experiencing network connectivity issues to Milpitas. Services were restored at 5:58PM.

– Sonic NOC

San Francisco – Emergency Fusion Fiber Maintenance

Update 5/7/21 2:37AM: This maintenance is now complete.

Tomorrow (5/7/21) morning starting at 2:00AM, we are performing emergency maintenance on hardware serving a subset of Fusion Fiber customers in the San Francisco. The expected down time is approximately 10-30 minutes. The maintenance window is 2 hours. An update will be provided on conclusion of the work.

-Network Engineering

Palo Alto – Fusion DSL and Flexlink Outage

Update 3:09AM: All services have been restored as of 2:50AM.

Today at  2/10/21 12:27AM, we began experiencing network connectivity issues to Palo Alto. We are working to restore connectivity as quickly as possible and will update as more details become available.

– Sonic NOC