Update: 1:32AM: This maintenance is now complete.
Friday(2/10/23) morning, starting at 1:00AM, a small subset of Fusion DSL and Flexlink Ethernet customers in the Richmond will experience a brief service interruption while we perform some maintenance. The expected down time is about 15-30 minutes. The maintenance window will be 2 hours.
– Network Engineering
Update: 2:10AM: This maintenance is now complete.
Friday, February 10th, starting at 2:00AM, a subset of residential fiber customers in Santa Rosa will experience a brief service interruption while we perform some maintenance. The expected downtime is about 15 minutes while the equipment upgrades. The maintenance window will be 2 hours. The maintenance window is 2 hours.
-Network Engineering
Update: 12:33AM: This maintenance is now complete.
Wednesday, February 1st, starting at 11:59pm, we will be performing maintenance on core equipment in the Los Angeles Sonic network. No customer impact is expected. This maintenance window is 2 hours.
-Network Engineering
Today, starting at 3:05PM, a configuration change caused instability for a portion of our voice network. Some subscribers will have seen issues with incoming and outgoing calls. The outage duration was approximately 30 minutes. We will be taking steps to ensure configuration mistakes of this nature will be caught during the validation process.
Update: 5:29AM: This maintenance is now complete.
Update 3:35AM: Almost all users are back up, but some customer routers are hanging on to an old DHCP lease. Please try restarting your router if you’re still having issue’s. We are still working on this.
Update 1:04AM: Something unexpected happened with our equipment during this night op and cause more down time than expected. The service is being slowly brought back up. I’m expecting most users to back up by 1:30AM.
Tonight, starting at 11:59 PM, we will be performing intrusive maintenance affecting a subset of fiber customers in the Oakland. The expected down time is approximately 10 minutes. The maintenance window is 2 hours.
– Network Engineering
Update 1:42AM: This maintenance is now complete.
Tonight, starting at 11:59 PM, we will be performing intrusive maintenance affecting a subset of fiber customers in the San Jose. The expected down time is approximately 10 minutes. The maintenance window is 2 hours.
– Network Engineering
Update 2:30AM: This maintenance is now complete.
Tuesday, 12/6/2022 at 11:59 PM we will be enabling native IPv6 support in Healdsburg and Petaluma for our fiber customers. This will be deployed in a dual-stack configuration that supports the IA-PD standard. Our SmartRG and Eero rental devices are fully compatible and will work in their standard configuration. No customer impact is expected. The maintenance window will be 4 hours.
– Network Engineering
Update 2:46AM: This maintenance is now complete.
Thursday (11/10/22) evening, starting at 11:59 PM, we will be performing intrusive maintenance affecting a subset of Sonic Business Fiber customers in Santa Rosa. The expected down time is approximately 30 minutes. The maintenance window is 4 hours.
– Network Engineering
Update 4:33AM: This maintenance is now complete.
Tuesday (11/8/22) evening, starting at 11:59 PM, we will be performing intrusive maintenance affecting a subset of Sonic Business Fiber customers in Santa Rosa. The expected down time is approximately 30 minutes. The maintenance window is 4 hours.
– Network Engineering
Update 11/4/22 2:06AM: This maintenance is now complete.
Update 2:10AM: This night op was partially completed. The remainder of the night op will continue at Thursday (11/3/22), starting at 11:59PM. The maintenance window will be 2 hours.
Wednesday (11/2/22) evening, starting at 11:59 PM, we will be performing intrusive maintenance affecting a subset of Sonic Business Fiber customers in Santa Rosa. The expected down time is approximately 30 minutes. The maintenance window is 2 hours.
– Network Engineering