Thursday (11/29/18) at 11:59PM we will performing intrusive maintenance on a subset of Fusion DSL and Flexlink customers located in Davis, Oakland, Rohnert Park and Sebastopol. Approximate expected customer downtime is 60 minutes or less. The maintenance window will be 6 hours.
Update: Maintenance completed within expected parameters
– Network Engineering
Today around 12:03AM, we had to perform an emergency maintenance in Sebastopol affecting Fusion DSL and Flexlink users. Customer impact was about 2 minutes downtime.
– Network Engineering
Tonight, starting at 11:59 PM, we will be performing intrusive maintenance affecting a subset of Fusion DSL and FlexLink customers in San Francisco and the South Bay. Expected down time is approximately 30 minutes. The maintenance window is 6 hours.
Update3: Maintenance is done, but some equipment in San Francisco and Santa Cruz failed. We’re dispatching out to get the equipment replaced.
Update2: This maintenance will be done tonight(9/23/18) starting at 11:59pm. The maintenance window is 6 hours.
Update: This maintenance has been cancelled
– Network Engineering
Tonight, starting at 11:59 PM, we will be performing intrusive maintenance affecting a subset of Fusion DSL and FlexLink customers in the North Bay and East Bay. Expected down time is approximately 30 minutes. The maintenance window is 6 hours.
Update 5:59 AM: This maintenance is now complete.
– Network Engineering
Tonight, starting at 11:59 PM, we will be performing intrusive maintenance affecting a subset of Fusion and FlexLink customers in the East Bay. Expected down time is approximately 30 minutes. The maintenance window is 6 hours.
Update 5:55 AM: This maintenance is now complete.
– Network Engineering
Tonight, starting at 11:59 PM, we will be performing intrusive maintenance affecting a subset of Fusion and FlexLink customers in the North Bay and East Bay. Expected down time is approximately 30 minutes. The maintenance window is 6 hours.
Update 6.03 AM: This maintenance is now complete.
– Network Engineering
Tonight, starting at 11:59 PM, we will be performing intrusive maintenance affecting a subset of Fusion and FlexLink customers in the East Bay. Expected down time is approximately 30 minutes. The maintenance window will be from midnight to 4 AM.
Update 4:20 AM: The maintenance is now complete. A subset of customers in Albany and Oakland are down due to unforeseen issue’s. We are working to restore connectivity as quickly as possible.
– Network Engineering
Tonight, starting at 11:59PM, we will be performing intrusive maintenance affecting a subset of Fusion and FlexLink customers in the North Bay. Expected down time is approximately 30 minutes. The maintenance window is 6 hours.
Update: The maintenance has been completed. However, a gateway router serving a subset of customers in the San Rafael area has become unresponsive. We’re currently working on resolving the issue. The ETR is 8:00am. We’ll update this post once we have more information.
Update 7:43am: The San Rafael router has been restored.
– Network Engineering
Tonight, starting at 11:59PM, customers in Cloverdale and part of Santa Rosa will experience a brief service interruption while we perform some maintenance. Expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 2 hours.
– Network Engineering
Update: 1:04AM – Maintenance has been completed.
Tonight, starting at 11:59PM, we will performing maintenance serving Fusion Fiber customers in the Sebastopol area. Expected down time is about 30 minutes while the equipment reboots. The maintenance window will be 2 hours.
– Network Engineering
Update: 2:55AM, Maintenance has been completed.