Tonight, starting at 11:59PM, a subset of customers in Napa and Benicia will experience a brief service interruption while we perform some maintenance. Expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 2 hours.
– Network Engineering
Tonight, starting at 11:59PM, a subset of customers in the Santa Rosa area will experience a brief service interruption while we perform some maintenance. Expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 2 hours.
Update: 12:49am – This maintenance is now complete.
– Network Engineering
Tonight, starting at 11:59PM, customers in the Cloverdale area will experience a brief service interruption while we perform some maintenance. Expected down time is about 15-30 minutes while the equipment reboots. The maintenance window will be 2 hours.
Update: 1:55am – This maintenance is now complete.
– Network Engineering
Tomorrow night(2/14/18), starting at 11:59PM, a small subset of customers in the San Francisco area will experience a brief service interruption while we perform some maintenance. Expected down time is about 15 minutes while the equipment reboots. The maintenance window will be 2 hours.
– Network Engineering
Update(1:27am) Maintenance is now complete
Tonight on 12/14/2017 at 11:59PM, we will be performing maintenance on a subset of Sonic Business Fiber customers in the San Francisco area. Expected customer downtime is less than 5 minutes per customer. The maintenance window will be 1 hour.
Update(1:04am): All maintenance is now complete
-Network Engineering
We are currently investigating a legacy DSL outage that affects a sub-set of users in Northern California. We are actively working to resolve this outage and restore services as soon as possible.
Update: This issue has been resolved. If you’re still experiencing connectivity issue’s, then please reboot your modem/router prior to contacting Support.
Update(6:16pm): An separate hardware issue causing some customers to experience significant packet loss has been isolated and resolved. At this point, we believe all connectivity issues relating to this maintenance have been resolved.
Tonight at midnight, we will be performing maintenance on equipment serving a small subset of customers in the San Francisco area. We do not expect any impact to service during this maintenance.
Update – Maintenance was completed around 12:30am
– Network Engineering
Tonight at midnight, we will be performing maintenance serving a very small subset of customers in the LA area. Expected customer downtime is 30 minutes.
Update(12:55AM): Maintenance is now complete.
-Network Engineering