Northern California Legacy DSL Partial Outage

We are currently investigating a legacy DSL outage that affects a sub-set of users in Northern California. We are actively working to resolve this outage and restore services as soon as possible.

  • Network Engineering

Update: This issue has been resolved. If you’re still experiencing connectivity issue’s, then please reboot your modem/router prior to contacting Support.

Update(6:16pm): An separate hardware issue causing some customers to experience significant packet loss has been isolated and resolved. At this point, we believe all connectivity issues relating to this maintenance have been resolved.

5 comments for “Northern California Legacy DSL Partial Outage

  1. Mike
    November 14, 2017 at 10:31 am

    I can confirm (legacy) DSL service in San Anselmo is out – 94960 area

  2. Tom
    November 14, 2017 at 10:59 am

    Subset of our DSL users in Humboldt County have solid channel ping but cannot get an IP address.

  3. Tom
    November 14, 2017 at 1:18 pm

    any kind of update would be appreciated. Customers will be patient if they feel they latest info is being passed along. We’re nearing the 4 hour mark on this with nothing new.

  4. Maranon Swasey
    November 14, 2017 at 10:15 pm

    Still don’t have service at church and hermann st in San Francisco

  5. Mike Nicol
    November 15, 2017 at 9:53 am

    @MaranonSwasey All current outages for this issue were resolved last night around 6PM. If you are still having issues after rebooting your equipment, give our Support a call at https://sonic.com/support

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