Update 6/23/22 4:33A: This maintenance is now complete.
Thursday (6/23/22), starting at 2:00AM, a subset of customers in the San Francisco area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.
– Network Engineering
Update 2:03AM: The links towards Windsor have been holding stable and we believe that the issue has been resolved.
Today at 6/15/2022 1:23AM, we began experiencing intermittent network connectivity issues to Windsor. We are working to restore connectivity as quickly as possible and will update as more details become available.
– Sonic NOC
Update 5/27/22 5:02AM: This work is now complete.
Update 5/26/22: This maintenance has been canceled and will be rescheduled for 5/27/22, stating at 12:01AM.
On 5/26/22, starting at 12:01 AM, a few enterprise fiber customers in the San Francisco area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.
– Network Engineering
Update 3:43AM: This work is now complete.
Wednesday morning, 5/4/22, starting at 2:00 AM, we will be performing emergency intrusive maintenance affecting Fusion DSL and FlexLink copper customers in San Bruno. Expected downtime within the maintenance window is approximately 30 min. The maintenance window is 4 hours.
-Network Engineering
Update 3:26AM: This work is now complete.
Tomorrow morning, 4/28/2022, starting at 2:00 AM, we will be performing emergency intrusive maintenance affecting Fusion DSL and FlexLink copper customers in San Bruno. Expected downtime within the maintenance window is approximately 5 min. The maintenance window is 4 hours.
-Network Engineering
Update 3:25 AM: This work is now complete.
Tonight, 4/18/22, starting at 11:59 PM, we will be performing non-intrusive maintenance on core routing equipment in our northern California network.
We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering
Update 1:49AM: This maintenance has completed.
Tonight, 4/13/22, starting at 11:59 PM, we will be performing non-intrusive maintenance on core routing equipment in our northern California network.
We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering
Update 3:54 AM: This work is now complete.
Wednesday, April 6th, starting at 2:00AM, we will be performing intrusive maintenance affecting Fusion, Flexlink and Sonic Business Fiber services in St. Helena. Expected downtime within the maintenance window is approximately 30 minutes. The maintenance window is 2 hours.
-Network Engineering
Update 12:31 AM: This work is now complete.
Tonight, 3/31/22, starting at 11:59 PM, we will be performing non-intrusive maintenance on core routing equipment in our northern California network.
We do not expect this work to cause any customer impact. The maintenance window is open until 2 AM.
-Network Engineering