Update 8/28/20 4:33AM This maintenance is now complete.
Tomorrow night, Aug 27th, starting at 11:59pm, we will be performing maintenance on equipment serving the edge of the Sonic network. Customers may experience moments of routing instability, however, no connectivity interruption is expected. This maintenance window is 4 hours.
-Network Engineering
Update 2:47AM: Service was restored at 12:54AM.
Today at 12:10AM, we began experiencing network connectivity issues to the Sacramento area. We are working to restore connectivity as quickly as possible and will update as more details become available.
– Network Engineering
Today at 5/6/20 10:27 PM, we began experiencing network connectivity issues to a subset of enterprise fiber users in Petaluma and Rohnert Park. We are working to restore connectivity as quickly as possible and will update as more details become available.
– Network Engineering
Update 5/8 12:18AM: – This maintenance is now complete.
Tomorrow night, May 7th, starting at 11:59pm, we will be performing maintenance on network edge equipment serving the Northern California Sonic network. No impact is expected. The maintenance window is 2 hours.
-Network Engineering
Update: 12:57AM – This maintenance is now complete.
Tonight (5/4/20), starting at 11:59 PM, a subset of Fusion DSL customers in the Moss Beach and Scotts Valley areas will experience a minor service interruption while we perform critical maintenance. The expected downtime is approximately 30 minutes. The maintenance window will be 2 hours.
– Network Engineering
Update 5/1 1:29AM – This maintenance is now complete.
Tonight, April 30th, starting at 11:59pm, we will be performing maintenance on network edge equipment serving the Northern California Sonic network. No impact is expected. The maintenance window is 1 hour.
-Network Engineering
Update 12:31AM: Maintenance has been successfully completed.
Tonight, April 20th, starting at 11:59pm, we will be performing maintenance on network edge equipment serving the Northern California Sonic network. No impact is expected. The maintenance window is 1 hour.
-Network Engineering
Update 1:48AM: This maintenance has been completed.
Today at 11:59PM, we will be performing intrusive maintenance to replace equipment serving a subset of customers in Davis. The expected down time is about 45 minutes while we replace the equipment. The maintenance window will be 2 hours.
– Network Engineering
Update(2:29AM): Maintenance complete
Tomorrow night, starting at 11:59 PM, a subset of customers in the below areas will experience a brief service interruption while we perform some maintenance. The expected down time is about 15-30 minutes while the equipment reboots. The maintenance window will be 2 hours.
Aptos
Burlingame
Davis
Half Moon Bay
Los Altos
Millbrae
San Bruno
San Jose
San Mateo
Santa Clara
Sunnyvale
Watsonville
– Network Engineering