Update: 5/7/2020 3:40pm. All services should be restored. If you are still having issues please contact your Account executive.
Update: 5/7/2020 2:13: Crews are still splicing to restore connectivity, and we hope to reconnect services soon.
Update: 5/7/2020 12:40: We will be shooting for a 6pm ETR but are shooting to try to get it done by 4pm. An update on an exact ETR will be posted once we have that information
Update: 5/7/2020 11:02: Fiber pull is complete across the freeway and lashing is done. Splicing should start within 30min.Â
Update 5/7/20 9:56AM: Work to replace the damaged fiber cable that runs across Highway 101 is on-going. Splicing is expected to begin around noon, at which point services will begin to come up. ETR for all service restoration is 4PM.
Update 5/7/20 3:33AM: ETR is by 6PM today.
Update 5/7/20 2:16AM: Initial investigations show significant fiber damage near E Washington St and Hwy 101. No ETR yet.
Update 5/7/20 1:01AM: There’s a suspected fiber cut and our crews are investigating on-site.
Today at 5/6/20 10:27 PM, we began experiencing network connectivity issues to a subset of enterprise fiber users in Petaluma and Rohnert Park. We are working to restore connectivity as quickly as possible and will update as more details become available.
– Network Engineering
[…] Petaluma and Rohnert Park Enterprise Fiber Outage […]
Any ETA on the repair, or how bad the outage is?
Below is my email. Our email is down.
Jim Cooper
jcooper@sonomatech.com
Sonoma Technology, Inc.
1450 N. McDowell Blvd., Petaluma
6 PM is quite high ETA, plz rsolve asap
Is 6PM still the ETR? There has not been an update in 6 hours.
Hello! The damage to our fiber services for our Enterprise customer was quite bit. We are working as quickly as possible to restore services. Thank you for waiting with us.
6pm is not the ETA for services being restored. Email should be unaffected as long as you have an internet connection (IE cell phone)
Hello! Yes our ETA is still 6pm tonight. Thank you for waiting with us.
Please provide hourly updates to this incident. Even if there is no change, it lets us all know that the information is current.
Hello! We will provide updates when we are able to and when new information is provided. Thank you for waiting with us.