Update: 4:05PM – Maintenance repairs were completed successfully.
On Wednesday, August 16th, starting at 2:05 PM, emergency maintenance will be performed in our CO. Water damage has affected our equipment, causing instability for a subset of our circuits. Those affected have been informed. The maintenance window will be 2 hours.
– Sonic Customer Experience
Update 9/28/21 12:34AM : Tonight’s work is successfully completed.
Tonight (9/27/21) at 11:59PM we will be performing emergency maintenance on hardware serving a subset of Fusion DSL and Flexlink Ethernet customers in the Daly City area. The expected down time is about 15-30 minutes. The maintenance window will be 4 hours.
-Network Engineering
Update(1:10AM): Maintenance successfully completed.
Tomorrow (9/17/20) at 11:59PM we will be performing maintenance on core network hardware in our Santa Rosa data-center. We expect this maintenance to be non-intrusive, but has the potential to impact a wide range of enterprise and Sonic hosted services. The maintenance window will be 4 hours.
– Network Engineering
Update(3:30AM): Maintenance Complete
Starting at 11:59PM on Wednesday, September 16th, we will be performing maintenance on core routing equipment that serves all legacy DSL customers as well as Fusion/FlexLink customers in the Sacramento area. Expected downtime for this operation is under 30 minutes. The maintenance window is open until 4am.
Update(12:42am): Maintenance complete
Tonight, September 10th, starting at 11:59pm, we will be performing an emergency migration of a small subset of Legacy DSL subscribers to different aggregation equipment. This migration is to mitigate a small amount of packet loss to the affected equipment. Customer down time is expected to be less than 10 minutes.
-Network Engineering
Starting at 11:59PM on Monday, August 24th, we will be performing maintenance on core routing equipment that serves all legacy DSL customers as well as Fusion/FlexLink customers in the Sacaramento area. Expected downtime for this operation is under 30 minutes. The maintenance window is open until 4am.
Update(5:17AM): Maintenance complete
Beginning at 11:59PM on 7/15/20 we will be performing maintenance on legacy DSL customers in northern California. The maintenance window for this operation is 6 hours, but we expect less than 2 hours downtime for affected customers.
Tonight, beginning at about 9pm, a vendor of ours will be performing emergency maintenance on outside plant that provides connectivity for our network in the Sacramento and surrounding area for both legacy DSL and Fusion/FlexLink services. They expect the downtime to be around 30 minutes within the 9 hour maintenance window.
Update: This has been postponed until tomorrow night, 2/12/2020.
Tomorrow night, 2/11/2020, beginning at 11:59PM, we will be performing maintenance on equipment serving a small subset of legacy DSL customers in northern California. Expected downtime is less than 45 minutes.
Update: After a technician was dispatched for hardware replacement, this issue should have been resolved as of 3:30PM today.
Today just after 12:00pm, a piece of network infrastructure serving a subset of legacy DSL customers in northern California appears to have failed. We are currently identifying the exact source of the failure. Update will be provided when we have more info and/or an ETR.
-Network Engineering