Update 12:40AM: Replacement of failed hardware has resolved the issue and all impacted customer connectivity should be restored.
Tonight just after 6:00pm, a piece of network infrastructure serving a subset of legacy DSL customers in northern California appears to have failed. After lengthy investigation, we have identified the source of the issue and are currently working on a repair as quickly as possible. An update will provided when we have a timeline for resolution.
-NOC Engineering
Update(2:11pm): The second replacement card has resolved the issue. All service restored.
Update(1:55pm): The replacement card has failed to boot, so another replacement was located and is being installed. New ETR of 3:00pm
Update(12:46pm): The issue has been tracked to a failed 100G card in our provider’s network. Dispatch for replacement has been made and we have an ETR of 1:30pm
Update(10:53am): Further investigation has narrowed the problem down to an equipment failure in our transport provider’s network. We are working with them to restore service as quickly as possible but don’t have an ETR as of yet. We would also like to take this opportunity to update the scope of the outage, which we have determined affected Fusion and FlexLink services in the Sacramento area, as well as Legacy DSL subscribers in the Sacramento and Stockton areas.
At 8:05AM this morning, a hardware serving a backbone link to Sacramento failed. We are currently assessing the situation, but presently believe connectivity is impacted to Sonic Fusion and legacy DSL customers in the Sacramento area. We will update with an ETR when it is available.
-Network Engineering
Beginning tomorrow night, 10/24/19, at midnight, we will be performing maintenance on equipment serving legacy DSL customers in and around the Sacramento area. This maintenance is expected to cause around 1 hour of downtime. The maintenance is expected to be concluded by 5am.
Update (1:46am) Maintenance is now complete
Tonight, starting at 11:59 PM, we will be performing emergency intrusive maintenance affecting a subset of Fusion DSL and FlexLink customers in Rohnert Park. We believe a piece of equipment to faulty and will be replacing it. The maintenance window will be 2 hours.
– Network Engineering
Update(12:43) – Maintenance Complete
Tonight, starting at 11:59 PM, we will be performing emergency intrusive maintenance affecting a subset of Fusion DSL and FlexLink customers in Rohnert Park. The maintenance window will be 2 hours.
– Network Engineering
Update(2:40AM): Maintenance is complete.
Tonight, July 8, starting at 11:59pm, we will be performing maintenance on core network equipment serving our telecom network. This includes Fusion and FlexLink Fiber/Copper services. No downtime is expected, however due to the nature of this maintenance subscribers may experience brief moments of routing instability. Maintenance window is 4 hours.
-Network Engineering
03/08/2019
We’re currently experiencing an outage on our Legacy services in the Santa Rosa area. Estimated time of repair is by 2:30 pm today. We’re sorry for the inconvenience this may be causing. An update will be provided when the outage is confirmed clear.
Update: We’re sorry to report the outage repair is taking longer than expected and the new ETR is by 2:30pm Monday.
Update (1:10AM): Maintenance complete.
Tonight at 11:59PM we are performing maintenance on core equipment serving our legacy DSL network. We do not expect any customer impact from this maintenance, but it remains a possibility given the scope of the work. An update will be posted when our work is complete.
-Network Engineering
(Update:1:25PM): We have restored the circuit as of about 12:02pm today.
(Update: 11:50PM): We have narrowed down the likely location of the failure and will be dispatching a technician to coordinate some further troubleshooting with our vendor. We are estimating a repair by late morning tomorrow.
(Update 8:10PM): We are still working with our vendor to locate the problem with this circuit and will update as soon as we can.
We are currently investigating a legacy DSL outage in Stockton and the surrounding area. We will update this message when we have more information.
Update: Maintenance complete.
Tomorrow night, September 23rd starting at 11:59PM, we will be performing intrusive maintenance on equipment serving legacy DSL customers. Our maintenance window will be for one hour until 1:00AM, but actual expected customer downtime is only expected to be 10-15 minutes.
-Network Engineering