Category: fiber

Fusion Fiber Maintenance – San Francisco

Update(4:17) Maintenance is now complete.

Tomorrow morning, 9/3/21 at 2:00am PDT, we will be performing intrusive maintenance on a small subset of customers in San Francisco. Data and voice services will be intermittent for the duration of the maintenance window while work is performed. Full restoral is expected for all users at the end of the window.

-Network Engineering

Fusion Fiber Maintenance – San Francisco

Update (5:40pm) All customers have been restored. If anyone continues to experience issues, please call support.

Update (5:23pm) We have isolated the source of the outage and have restored half of the affected connections and are working to restore the remainder at as quick a pace as possible.

Update (4:32pm) We are investigating connectivity issues for customers previously affected by this maintenance. Details to follow as they become available.

Update(3:42): Emergency maintenance was completed.  Downtime was limited to 30 seconds

Update: Due to technical issues trying to mitigate congestion during peak time we need to move on this now.  We expect downtime to be very minimal, at most a few minutes.

Saturday morning (8/21/21) at 2 AM we will be performing intrusive system maintenance on a small subset of Fusion Fiber customers in the San Francisco area. Data and voice services will be interrupted very briefly. The maintenance window is 1 hour.

~Network Engineering

South Oakland – Emergency Residential Fiber Maintenance

Update: 12:55AM – Maintenance successfully completed.

Tonight at 11:59 we will be performing emergency maintenance impacting a subset of Oakland residential Sonic Fiber customers. Expected customer downtime, is 30-60 minutes and the maintenance window is 4 hours. An update will be provided when all work has been completed.

-Network Engineering

SF Sunset District – Fusion Fiber Maintenance

Update 1:40AM : This maintenance is now complete.

On 3/23/2021 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in the SF Sunset District. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.

-Network Engineering

Berkeley – Fusion Fiber Maintenance

Update 3:15am – This maintenance has been successfully completed.

On 3/16/2021 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in Berkeley. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.

-Network Engineering

Berkeley and SF Sunset – Emergency Fusion Fiber Maintenance

Update 3:57AM: All work has been completed for the night and any impacted customers restored.

Tonight at 11:59 we will be performing emergency maintenance impacting a subset of Berkley and SF Sunset Fusion Fiber customers.  Expected customer downtime is 30-60 minutes and the maintenance window is 4 hours.  An update will be provided when all work has been completed.

-Network Engineering

Berkeley – Fusion Fiber Maintenance

Update 12:20AM: Due to unforeseen circumstances, tonight’s maintenance has been canceled.

On 3/1/2021 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in Berkeley. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.

-Network Engineering

Albany – Fusion Fiber Maintenance

Update 2:30am – This maintenance has been completed

On 2/18/2021 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in the Albany area. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.

-Network Engineering

San Francisco Mission District – Fusion Fiber Maintenance

Update 3:40am – This maintenance has been completed.  A subset of customers may have experienced connectivity issues from approximately 1-3AM as we diagnosed a router bug triggered by our work. All customers should now be fully operational.

 

On 2/11/2021 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in San Francisco’s Mission District. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.

-Network Engineering

San Francisco Richmond District – Fusion Fiber Maintenance

Update 2:35am – This maintenance has been successfully completed.

On 2/10/2021 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in San Francisco’s Richmond District. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.

-Network Engineering