Tonight at 11:59PM we will performing maintenance on a subset of Fusion Fiber customers located in San Francisco’s Sunset District. The maintenance window will remain in place until 3am, and impacted customers will experience a few brief service interruptions throughout that time. An update will be provided when maintenance is concluded.
-Network Engineering
Update 12:45AM – Maintenance has successfully concluded ahead of schedule.
Tonight at 11:59PM we will performing maintenance on a subset of Fusion Fiber customers located in San Francisco’s Sunset District. Minimal to no customer impact is expected from tonight’s work, but a brief service interruption is possible. An update will be provided with maintenance is concluded.
-Network Engineering
Update: 2:00AM – Some customers may have experienced impacted connectivity 1-2AM due to unexpected circumstances. All work is complete and connectivity is restored.
Tomorrow night (Thursday 1/3/19) at 11:59PM, we will be performing intrusive maintenance on hardware serving Fusion and FlexLink customers in downtown Oakland. Expected customer connectivity impact will be one hour. The maintenance window will last until 3AM.
-Network Engineering
Update: 12:45AM – Tonight’s work has been successfully completed.
Tonight (Thursday 12/20/18) at 11:59PM, we will be performing another round of intrusive maintenance on hardware serving Sonic Fusion and Flexlink customers in downtown Oakland. Customer connectivity will be impacted for the duration of this work. The maintenance window will last until 3AM, but we expect work to conclude much sooner.
-Network Engineering
Tomorrow (Tues 12/11/18) at 11:59PM, we will be performing intrusive maintenance on hardware serving Sonic customers in downtown Oakland. Customer connectivity will be impacted for the duration of this work. The maintenance window will last until 3AM, but we expect work to conclude much sooner.
Update: The maintenance date was posted incorrectly and has been updated to 12/11/18
Update 12/12/18 12:30AM: The maintenance has been canceled.
-Network Engineering
Tonight at 11:59PM we will performing additional maintenance on a subset of Fusion Fiber customers located in San Francisco’s Sunset District. Minimal to no customer impact is expected with tonight’s work, but a brief service interruption is possible. An update will be provided with maintenance is concluded.
-Network Engineering
2:30AM – Due to unforeseen circumstances, this maintenance has been canceled.
Thursday (11/29/18) at 11:59PM we will performing intrusive maintenance on a subset of Fusion Fiber customers located in San Francisco’s Sunset District. Approximate expected customer downtime is 60 minutes or less. An update to this MOTD will be provided when all customer connectivity has been restored.
-Network Engineering
Update — Maintenance was completed at 6am.
Some Sonic customers using copper based services in the Berkeley area may have began experiencing connectivity issues around 3:40pm this afternoon. After investigating the issue, we determined the fastest path to resolution was emergency reload of the affected hardware. This was performed around 4:10 and appears to have resolved the issue. We are currently monitoring to verify it’s success.
-Network Engineering
Update (12:53AM): This maintenance is complete.
Tonight at 11:59PM, we will be performing intrusive maintenance on hardware serving Sonic customers in northeastern Santa Rosa. Customer connectivity will be impacted for the duration of this work. The maintenance window will last until 3AM, but we expect work to conclude much sooner.
-Network Engineering
Update: Maintenance was completed at 2:00AM (10/26/18).
Tonight (10/25/18) at 11:59PM we will performing intrusive maintenance on another subset of Fusion Fiber customers located in San Francisco’s Richmond District. Approximate expected customer downtime is 30 minutes. An update to this MOTD will be provided when all customer connectivity has been restored.