Update (4:15PM): It appears service has been restored as of 3:55PM, but we are still awaiting confirmation from our vendor stating all work to be officially complete.
Update (12:10PM): This outage is believed to be part of a large scale outage in the area. A significant fiber cut is likely the cause.
We are currently investigating an outage situation in the Moss Beach area. We will update this message when we have further information.
Voicemail messages on our fusion voices platform experienced a delay in delivery today between 9am and 2pm. This was due to a problem that arose during a hardware and software upgrade on the servers which host the service. We have rolled back our upgrades for the time being while we diagnose the problem further. All delayed messages have been delivered and the service is currently functioning normally.
Update: Further voicemail service interruptions have been narrowed down to issues with a text to speech module in the voicemail platform. Service should be stable.
Update: Unfortunately, a second issue with the new platform caused some voicemails to be queued and not delivered again over the weekend. All of the queued messages have been delivered now. While we investigate and resolve the underlying issue we’re also adding additional monitoring to ensure that should it happen again it doesn’t go unnoticed. We’re sorry for any trouble this may have caused, prompt delivery of voicemail message is obviously very important.
-SOC
Next Week, 12/4/2017 at midnight we will be upgrading equipment serving Fusion Fiber customers in the Brentwood area. Expected customer downtime is around 30 minutes while the equipment upgrades and reboots. The maintenance window will be 3 hours.
-Network Engineering
Update(1:11am) This maintenance is now complete
Next week, 12/5/2017 through 12/7/2017 starting at 11:59pm, Sonic will be upgrading equipment serving Fusion Fiber customers throughout the San Francisco area. Expected customer downtime is 30 minutes while the equipment reboots. The maintenance window will be 5 hours for each night.
-Network Engineering
Tonight on 11/14/2017 at 11:59PM, we will be upgrading equipment serving a subset of customers in the San Francisco area. Expected customer downtime is 15 minutes while the equipment reboots. The maintenance window will be 5 hours.
-Network Engineering
Update(3:51am) Maintenance is now complete
Tonight, 11/14 at midnight we will be upgrading equipment serving Fusion Fiber customers in the Sebastopol area. Expected customer downtime is around 30 minutes while the equipment upgrades and reboots. The maintenance window will be 2.
-Network Engineering
Update(12:30am) Maintenance is now complete
Thursday, 11/7/2017 at 11:59PM, we will be upgrading equipment serving a subset of customers in the San Francisco area. Expected customer downtime is 15 minutes while the equipment reboots. The maintenance window will be 5 hours.
-Network Engineering
Update(4:02am) – Maintenance is now complete
This week, 11/7/2017 through 11/9/2017 starting at 11:59pm, Sonic will be upgrading equipment serving Fusion Fiber customers throughout the Brentwood area. Expected customer downtime is 15 minutes while the equipment reboots. The maintenance window will be 5 hours for each night.
-Network Engineering
Update (11/7): This Maintenance is being cancelled. We will upgrade Brentwood at a further date to be determined.
Tonight, 11/6/2017 at 11:59PM, we will be upgrading equipment serving a subset of customers in the Sebastopol and San Francisco areas. Expected customer downtime is 15 minutes while the equipment reboots. The maintenance window will be 5 hours.
-Network Engineering
Update(4:16am) Maintenance is now complete
Thursday, 11/2/2017 at 11:59PM, we will be upgrading equipment serving a subset of customers in the Sebastopol area. Expected customer downtime is 15 minutes while the equipment reboots. The maintenance window will be 5 hours.
-Network Engineering
Update (2:48am) – Maintenance is now complete.