Fusion Voicemail Message Delays

Voicemail messages on our fusion voices platform experienced a delay in delivery today between 9am and 2pm. This was due to a problem that arose during a hardware and software upgrade on the servers which host the service. We have rolled back our upgrades for the time being while we diagnose the problem further. All delayed messages have been delivered and the service is currently functioning normally.

Update: Further voicemail service interruptions have been narrowed down to issues with a text to speech module in the voicemail platform. Service should be stable.

Update: Unfortunately, a second issue with the new platform caused some voicemails to be queued and not delivered again over the weekend.  All of the queued messages have been delivered now.  While we investigate and resolve the underlying issue we’re also adding additional monitoring to ensure that should it happen again it doesn’t go unnoticed.  We’re sorry for any trouble this may have caused, prompt delivery of voicemail message is obviously very important.

-SOC

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