Update (2:45AM): Maintenance complete.
Beginning tonight at midnight, we will be performing upgrades on equipment serving Fusion and Flexlink customers in Vallejo and Napa. Expected downtime for this operation can be up to 2 hours, but is typically less than 15 minutes for most customers.
-Network Engineering
Update (1:38AM): Maintenance complete
Beginning tonight at midnight, we will be performing upgrades on equipment serving Fusion and Flexlink customers in Vallejo. Expected downtime for this operation can be up to 2 hours, but is typically less than 15 minutes for most customers.
-Network Engineering
Update (3:08AM): Maintenance complete
Beginning tonight at midnight, we will be performing upgrades on equipment serving a subset of Fusion and Flexlink customers in Palo Alto and Santa Clara. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers.
-Network Engineering
Update: Maintenance was completed at approximately 2:00AM
Beginning tonight at midnight, we will be performing upgrades on equipment serving a small subset of Fusion and Flexlink customers in San Francisco. This maintenance will not affect any Gigabit Fiber customers. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers.
-Network Engineering
Update(11:45AM): Service was restored at about 10:30AM.
Update(8:50AM): We believe we have narrowed down the cause of the outage. A technician has been dispatched to make the repair. ETR is 10:30AM.
We are currently investigating an outage affecting Fusion and FlexLink customers in the Alameda area. We will update this message when we have further information.
Update: Last night at about 12:21am, we uncovered a pre-existing routing issue that began affecting (as a result of this maintenance) a much larger customer pool than was originally anticipated. We were able to resolve the issue within about 30 minutes, but some customers may have experienced slow speeds and packet loss during this time. We do not anticipate this issue reoccurring.
Update (2:50AM): Maintenance complete
Update: This maintenance has been postponed until tomorrow night (7-20-2017) at midnight.
Beginning tonight at midnight, we will be performing upgrades on equipment serving a small subset of Fusion and Flexlink customers in San Francisco. This maintenance will not affect any Gigabit Fiber customers. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers.
-Network Engineering
Update (2:25AM): Maintenance complete
Beginning tonight at midnight, we will be performing upgrades on equipment serving Fusion and Flexlink customers in Larkspur. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers.
-Network Engineering
Update (2:35AM): Maintenance complete
Beginning tonight at midnight, we will be performing upgrades on equipment serving a subset of Fusion and Flexlink customers in Oakland. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers.
-Network Engineering
Update (1:26AM): Maintenance complete
Beginning tonight at midnight, we will be performing upgrades on equipment serving a subset of Fusion and Flexlink customers in San Rafael. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers.
-Network Engineering
Update (2:35AM): Maintenance complete
Beginning tonight at midnight, we will be performing upgrades on equipment serving a subset of Fusion and Flexlink customers in San Rafael. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers.
-Network Engineering