Category: Fusion

San Francisco (Richmond District) Fusion Intrusive Maintenance

Update: As of 9:35pm, the repair work is complete. The damage was greater than initially anticipated, but all customers are now back online. Affected customers may have to reboot local equipment to restore connectivity. Thank you for your patience.

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Early yesterday evening, there was a transformer fire in the Richmond District of San Francisco at 15th & Geary. Unfortunately, the fire impacted our infrastructure in the area, and some customers may have subsequently experienced limited, or no internet connectivity.

We have field engineers on site working to replace and repair the damaged portion of our network as quickly as possible. We believe the damage is limited in scope, and the current estimated time of repair is 5pm, at which point all affected customers should have their service restored.

If you have any questions in the meantime, or if your service is not restored by the estimated time of repair, please give support a call at your earliest convenience. Support can be reached at 1-888-766-4233, seven days a week, from 8am to 10pm.

We appreciate your patience in addressing this issue, and hope to have you up and running soon.

-Dan

San Francisco (Richmond District) – Fusion Fiber Intrusive Maintenance

Update(2:33AM): Maintenance is now complete. A small subset of customers may have experienced interruption in voice service during the maintenance.

Beginning tonight at midnight, we will be performing upgrades on equipment serving Fusion Fiber customers in the Richmond District of San Francisco. Expected downtime for this operation is about 5 minutes.

-Network Engineering

Fusion Fiber Maintenance

Starting on Monday, February 13, we will be performing maintenance on equipment serving Fusion Fiber customers around the greater Bay Area. This maintenance will be over the course of the week and will affect the following areas:

 

Monday: Sebastopol

Tuesday and Wednesday: San Francisco

Thursday: Brentwood

 

Maintenance will begin at midnight and expected customer downtime is 15 minutes.

 

Update(4:49am): Maintenance is complete, however a small subset of customers experienced an equipment failure during the upgrade. Affected customers can expect our support department to reach out in the morning to assist in restoring service.

Update(2/16 6:00am): Maintenance is now complete for the San Francisco area. Some customer ONTs may require a powercycle to restore service. Customers in this state can expect a call from our support department in the morning to assist in restoring service.

Update(2/16 5:18pm): Brentwood maintenance has been postponed.

 

-Tomoc and Brandon

Santa Cruz – Fusion/Flexlink Intrusive Maintenance

Maintenance was completed at 4:22am

UPDATE(3:38pm) – This will also extend to a subset of customers in the Palo Alto area as well.

Tonight, 1/19/2017, starting at midnight, we will be replacing cards serving a subset of customers in the Santa Cruz. Expected downtime is around 20-30 minutes while the cards upgrade themselves and reboot. The maintenance window is from 12am – 5am.

Network Engineering

Mendocino, Fort Bragg, Palo Alto, and Mountain View – Fusion/Flexlink Intrusive Maintenance

Tonight, 1/6/2017, starting at midnight, we will be replacing cards serving a subset of customers in the Mendocino, Fort Bragg, Palo Alto, and Mountain View areas. Expected downtime is around 20-30 minutes while the cards upgrade themselves and reboot. The maintenance window is from 12am – 5am.

Update(9:13am): A small subset of customers in the Mountain View area are still down due to an issue with one card after the upgrade. We are working to restore service as quickly as possible.

Update(11:28am): The last of the affected customers have been fixed. Maintenance complete.

-Network Engineering