Update (1:10AM) : This maintenance is now complete.
Tonight, October 21st, beginning at 11:59 PM, I will be performing maintenance on equipment that serves Fusion and Flexlink customers in the Santa Cruz, Aptos, and Watsonville areas.
– Robbie
Category: Fusion
Fusion/Flexlink Voice Issues
We are currently experiencing issues with in and outbound calling through our voice platform. Our engineers are working on identifying and resolving the problem ASAP.
– Noc
Update: All call issues should be resolved as of around 1:50PM. We are presently working on a root cause analysis and will provide more information as it becomes available.
Emergency Router Maintenance
Update (12:50AM) : This maintenance is now complete.
Tonight, beginning at 11:59 PM, I will be performing emergency maintenance to replaced a failed module in a core northern California router for our telecom platform. I do not expect any customer downtime as a result of  this procedure, although there may be a brief moment of routing instability as I bring the replaced module back online.
– Robbie
Network Instability in the North Bay
A malfunctioning fiber optic connection that is part of our core network between the north bay area telecom network, our Santa Rosa datacenter, and the rest of the bay area caused some network instability over the last 45 minutes or so. The problem has been located and mitigated at this point.
– Robbie and the NOC
Backbone Maintenance
Tonight, beginning at 11:59 PM, I will be performing further maintenance and upgrades on backbone equipment in the San Jose and Palo Alto areas for our telecom network. I do not expect any downtime as a result of this operation.
– Robbie
Backbone Maintenance
Tonight, beginning at 11:59, I will be performing maintenance and upgrades on backbone equipment in the San Jose and Palo Alto areas for our telecom network. I do not expect any downtime as a result of this operation.
– Robbie
Update: This maintenance is now complete.
Fusion/Flexlink Maintenance in Albany
Tonight, beginning at 11:59, we will be performing maintenance on equipment serving Fusion/Flexlink customers in the Albany area. We do not expect any customer downtime for this operation.
– Robbie and Tim
Fusion Outage – Albany
A issue with one of our DSLAMs in Albany had caused a subset of our customers in the area to go offline. We believe the issue to be resolved at this point.
– Robbie
Temporary Fusion/Flexlink Outage in San Francisco
At around 11:32 AM a small subset of Fusion/Flexlink customers in San Francisco were taken offline due to a misconfigured router. The mistake was quickly recognized, corrected and  service was restored by 11:36 AM.
– Robbie
Fusion 411 service discontinuation
Since the launch of our Fusion telephone service, we have routed 411 toward free directory services in order to avoid the typical 411 directory lookup fee for our customers. Initial we used Google’s GOOG-411, and then when it was discontinued, we routed to Microsoft’s BING-411. They discontinued this service and we switched to JustDial, which was the last free directory service we are aware of.
Now JustDial has discontinued their free service, so Fusion customers calling 411 now will simply hear a message suggesting they use the Internet to look up their number.
We could put a fee-based 411 system in place if there was customer interest in it. If you’ve got feedback on this topic, please weigh in on our forum, here:
https://forums.sonic.net/viewtopic.php?f=14&t=1500
UPDATE: Thanks to Sonic customer “aw”, we’ve found a new free service to route calls to. 411 calls are now routed to 24/7’s free Information Service. It offers directory services as well as driving directions, movie times, time, etc.
-Dane