Earlier tonight intermittent connectivity issues re-awakened in the San Pedro area. A reload of the affected router has stabilized the router for now. We will be replacing the affected unit during a maintenance window beginning at 11:59PM this evening.
– Robbie
Update. The router has been replaced and the maintenance window has been closed.
We are presently investigating widespread reports of static or bad voice connections on inbound calls to customers on our voice network. An update will be provided shortly when we have further info.
-Matt and Brian
Update: We have confirmed this issue was caused by an upstream provider. They have reported it is mostly fixed. We await full confirmation of its resolution along with explanation of the cause.
As of around 11:20PM PST we began experiencing issues with an upstream voice provider for our telecom network. We have confirmed it is an identified issue that they are working to resolve, and have taken steps to reroute our own network to mitigate customer impact.  For the duration of this issue, customers may still experience intermittent inbound calling success.  Further update will be provided upon outage resolution.
-Matt, Nathan and Tim
Update 1:48AM – Our upstream reports that the issue is resolved, and we’re seeing the same. -Nathan
We have isolated and resolved an issue on our Fusion network that caused international calls to some destinations not being routed correctly. The issue took place between 2/13 10am to 2/14 4am.
-Brian and Nathan
Tonight, November 24th at 11:59 PM, we will be performing emergency maintenance on routers that service Fusion and FlexLink customers in a subset of  both San Jose and Los Altos areas. Downtime is expected to be less than 15 minutes.
– Robbie and Tomoc
Update: The maintenance was completed successfully. Affected customers were down for less than 10 minutes.
Today, September 17, at 5:22PM, a blade in one of our core routers stopped passing traffic. All traffic immediately switched to redundant links, however Fusion/FlexLink voice customers may have experienced a dropped call.
– Tomoc, Tim, Robbie and Nathan
Update: We will be performing emergency maintenance on one of our core routers tonight, September 17th, at midnight. We do not expect any customer impact as a result of this operation.
Update 2: We have replaced the suspected failing blade. There was no impact to customer voice calls.
We are presently experiencing issues with international calling on our voice network. We believe to have identified the source of the issue and are working with the vendor of the impacted circuit to restore service as quickly as possible. Â An update will follow when we have confirmed resolution of the outage.
-Matt and Nathan
Update: Service has been fully restored as of 10:30am.
This evening during routine network maintenance, around 5:10 PM,  a configuration error caused one of our DSLAMs in San Francisco to destabilize.  This disrupted service for all Fusion customers on that particular DSLAM. Service has been restored to all affected customers as of  around 5:50 PM. If you are still having any trouble with your Fusion service please contact our support department as usual.
– Robbie and the NOC
I’m very excited to announce that on July 1st, we will be launching a new equipment program for our residential Fusion Broadband+Phone service. The new equipment is a super-fast ASDL2+ modem/router with four Fast Ethernet ports, high-powered WiFi “N” and an easy-to-use web interface. Built-in Firewall protection for your home network is also included.
Our new Fusion equipment will also streamline our support systems, and allow us to upgrade firmware, manage configuration and roll out new features. For example, in future this capability will be used to offer IPv6 to customers.
The new equipment will be owned by Sonic.net and rented to customers as part of the Fusion home service, for $6.50 per month. This assures you’ll always have working equipment – we can remotely troubleshoot it, and replace it for you at no charge if the equipment fails.
Existing customers are of course welcome to continue to use the equipment that they already own, or you will be able to upgrade (starting next week) to new rental equipment if you find the features compelling.
In the near future we will be integrating customer premise modems into a centralized configuration platform, or ACS, using TR-069. This will allow support staff to view and update some modem settings, to view connection statistics, and for some equipment, to push firmware updates.
If you have ZTE, Motorola or Pace/2Wire equipment on your Sonic.net connection, it may be included in our remote configuration and assistance platform.
To learn more about the TR-069 standard, see Wikipedia:Â http://en.wikipedia.org/wiki/TR-069