Today, September 17, at 5:22PM, a blade in one of our core routers stopped passing traffic. All traffic immediately switched to redundant links, however Fusion/FlexLink voice customers may have experienced a dropped call.
– Tomoc, Tim, Robbie and Nathan
Update: We will be performing emergency maintenance on one of our core routers tonight, September 17th, at midnight. We do not expect any customer impact as a result of this operation.
Update 2: We have replaced the suspected failing blade. There was no impact to customer voice calls.
Set up router today & cannot get Internet svc. Wifi is on but no Internet svc…
Phone no 415-580-8282. Email address above.
Thank you.
Vince Di Biase
Please Note: Blog comments are not intended as a direct support contact. If you are having a technical problem, or something equally time-sensitive, please contact Sonic.net Support by sending an email to support@sonic.net or calling 707-547-3400 (phones open 6am-11pm M-F, 8am-10pm weekends).