Category: Fusion

We are currently investigating an outage affecting Fusion and Flexlink customers in Santa Rosa area. More updates to follow!

Update: The outage was narrowed down to a software failure on a router. The router itself was restored to service around 7:30 PM. Fusion DHCP customers experienced slower service restoration while the sudden load from the router coming back online was worked through. We are closely monitoring the router for any further trouble and will be working with our vendor to prevent any further occurrences.

Beginning at 11:00pm on this Thursday, May the 3rd,  we will be performing maintenance on equipment servicing our voice platform. We do not expect any customer impact during this maintenance window beyond a slight delay when incoming/outgoing calls are initialized.

– Robbie, Tomoc, and Nathan

Tonight, Friday March 2 at 12:01 AM, we will be performing intrusive network maintenance at our main Sacramento CO. This maintenance will cause 5-10 minutes of downtime for all Fusion and Flexlink customers served by that CO, and potentially longer outage for our Fiber-served customers. This maintenance will tie our old Sacramento services into the new expansion we’ve made in the Sacramento area, providing better reliability and stability for all services.

-Jared and Matt

Update: All network maintenance is complete, and all services should be restored at this time. Fusion and Flexlink customers should have only seen about 5 minutes of downtime.