Category: Fusion

Sacramento Area – Fusion and legacy DSL outage

Update(2:11pm): The second replacement card has resolved the issue. All service restored.

Update(1:55pm): The replacement card has failed to boot, so another replacement was located and is being installed. New ETR of 3:00pm

Update(12:46pm): The issue has been tracked to a failed 100G card in our provider’s network. Dispatch for replacement has been made and we have an ETR of 1:30pm

Update(10:53am): Further investigation has narrowed the problem down to an equipment failure in our transport provider’s network. We are working with them to restore service as quickly as possible but don’t have an ETR as of yet. We would also like to take this opportunity to update the scope of the outage, which we have determined affected Fusion and FlexLink services in the Sacramento area, as well as Legacy DSL subscribers in the Sacramento and Stockton areas.

At 8:05AM this morning, a hardware serving a backbone link to Sacramento failed.  We are currently assessing the situation, but presently believe connectivity is impacted to Sonic Fusion and legacy DSL customers in the Sacramento area.  We will update with an ETR when it is available.

-Network Engineering

San Francisco – Fusion Fiber Maintenance

Update(12:50am) Maintenance is complete

Tomorrow, (10/16/19) at 11:59PM, we will be performing upgrades on equipment serving a subset of residential and enterprise fiber customers in the San Francisco area. Connectivity will be impacted for all customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of fewer than 30 minutes. An update will be provided on the completion of our work.

-Network Engineering

Sunset District – Fiber Maintenance

Update(12:55am) All maintenance successfully completed.

Tomorrow (10/15/19) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber customers in the Sunset District of San Francisco. Connectivity will be impacted for a subset of customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of less than 60 minutes. An update will be provided on the completion of our maintenance.

-Network Engineering

Brentwood – Fusion Fiber Maintenance

Update(1:10am) All maintenance successfully completed.

Tonight, (10/14/19) at 11:59PM, we will be performing upgrades on equipment serving our residential and enterprise fiber customers in the city of Brentwood. Connectivity will be impacted for all customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of around 30 minutes. An update will be provided on the completion of our maintenance.

-Network Operations

San Francisco – Fusion Fiber Maintenance

Update(1:36am) Maintenance complete.

Update(12:45) We were able to restore the subset of customers in the Sunset District remotely, service should be restored.

Update(12:39) A small subset of customers in the Sunset District will be down longer than expected.  We are working to restore service. Estimated repair time around 2hrs.

Tomorrow, (10/9/19) at 11:59PM, we will be performing upgrades on equipment serving a subset of residential and enterprise fiber customers in the San Francisco area. Connectivity will be impacted for all customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of fewer than 30 minutes. An update will be provided on the completion of our work.

-Network Engineering

Outer Mission/Excelsior – Residential and Enterprise Fiber Maintenance

Update(1:00am) Maintenance successfully completed.

Tonight (10/2/19) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber customers in and around the Outer Mission and Excelsior neighborhoods of San Francisco. Connectivity will be impacted for a subset of customers during the course of this work. Customer downtime of approximately one and a half hours is expected, though the official maintenance window lasts until 4AM. An update will be provided on the completion of our work.

-Network Engineering

Mission District – Residential and Enterprise Fiber Maintenance

Update(1:00am) Maintenance successfully completed.

Tonight (10/2/19) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber customers in and around the Mission District of San Francisco. Connectivity will be impacted for a subset of customers during the course of this work. Customer downtime of approximately one and a half hours is expected, though the official maintenance window lasts until 4AM. An update will be provided on the completion of our work.

-Network Engineering

Albany Area – Residential and Enterprise Fiber Emergency Maintenance

Update(1:15am) Maintenance successfully completed.

Sunday’s power outage in the Albany/Kensington area has necessitated emergency maintenance on aggregation equipment serving a subset of residential and enterprise fiber customers there.  Tonight (9/30/19) at 11:59PM we will be performing service impacting work on said equipment.  Customer downtime of approximately one and a half hours is expected, though the official maintenance window lasts until 4AM.  An update will be provided on the completion of our work.

-Network Engineering

Albany Area – Fusion Fiber Outage

Network Engineering is currently investigating an outage affecting customers in Albany/Kensington. An update to this post will occur when more details or a significant change emerges.

UPDATE: Upon further investigation, there appears to be a large scale power outage in the area. We are awaiting resolution of this, before determining if any further steps need to be taken.

Brentwood – Fusion Fiber Maintenance

Update(12:45am) Maintenance is now complete

Tonight (9/25/19) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber customers in the Brentwood area. Connectivity will be impacted for all customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of fewer than 30 minutes. An update will be provided on the completion of our work.

-Network Engineering