Update(2:11pm): The second replacement card has resolved the issue. All service restored.
Update(1:55pm): The replacement card has failed to boot, so another replacement was located and is being installed. New ETR of 3:00pm
Update(12:46pm): The issue has been tracked to a failed 100G card in our provider’s network. Dispatch for replacement has been made and we have an ETR of 1:30pm
Update(10:53am): Further investigation has narrowed the problem down to an equipment failure in our transport provider’s network. We are working with them to restore service as quickly as possible but don’t have an ETR as of yet. We would also like to take this opportunity to update the scope of the outage, which we have determined affected Fusion and FlexLink services in the Sacramento area, as well as Legacy DSL subscribers in the Sacramento and Stockton areas.
At 8:05AM this morning, a hardware serving a backbone link to Sacramento failed. We are currently assessing the situation, but presently believe connectivity is impacted to Sonic Fusion and legacy DSL customers in the Sacramento area. We will update with an ETR when it is available.