Update: 4:00 AM Maintenance is complete.
December 15th, 2020 at 3:00 AM we will be performing maintenance on our Enterprise IM and SMS service. No service interruptions are expected as a result of this maintenance. The window for this maintenance is 2 hours.
~Network Engineering
Update (12/3/20) 1:25AM: This work has been successfully completed.
On 12/02/2020 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in SF Excelsior and Outer Mission districts. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.
-Network Engineering
Update (12/2/20) 1:55AM: This work is now complete.
Tonight (12/1) at 11:59PM, we will be performing maintenance on core routing equipment that is part of our bay area ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering
Update 11/20/2020 1:07 PM: Maintenance successfully completed.
On 11/19/2020 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in Petaluma. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.
-Network Engineering
Update 11/17/2020 10:40 PM: This maintenance has been canceled.
On 11/17/2020 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in Burlingame. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.
-Network Engineering
Update: 11/6/2020 3:18 AM:
Maintenance completed successfully.
On 11/6/2020 between 2:00 AM PDT and 5:00 AM PDT we will be performing intrusive data connectivity maintenance on a small subset of Fusion Fiber customers aggregated out of Albany, CA. Voice services will not be affected by this maintenance. Expected ÂÂdowntime for customers is estimated at 5 minutes, though lasting up to 10 in some instances. This service interruption will occur once near the start of the operation, and once towards the conclusion of the procedure. We will be directly messaging affected customers via SMS/E-mail ahead of the work to be performed and after the conclusion of the maintenance.
~Network Engineering
Update: 1:25AM Maintenance successfully completed.
Tonight (11/4) at 11:59PM, we will be performing maintenance on core routing equipment that is part of our north bay ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering
Update: 1:05AM Maintenance successfully completed.
Tonight (10/28) at 11:59PM, we will be performing maintenance on core routing equipment that is part of our north bay ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering
Update: 1:50AM Maintenance successfully completed.
Tonight (10/27) at 11:59PM, we will be performing maintenance on core routing equipment that is part of our north bay ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering
Tonight, beginning at 11:59pm, we will be performing maintenance on equipment serving a small portion of legacy DSL customers. Expected downtime is less than 20 minutes.