Update(1:50AM): Maintenance complete
Tonight, beginning at 11:59PM, we will be performing maintenance on equipment serving Fusion and FlexLink customers served by equipment located in Windsor. The downtime for the operation is expected to be around 30-60 minutes. The total maintenance window is 4 hours.
Update: 12:25AM All work has been successfully completed for the night.
Tonight (4/13/20) at 11:59pm, we are performing emergency maintenance on network hardware serving Fusion and Flexlink copper customers in the SOMA area of San Francisco. Expected downtime is 15 minutes. An update will be provided when our work is complete.
Update(1:23am) Maintenance is now complete.
Tonight at 11:59PM, we will be performing upgrades on equipment serving residential fiber services in the Sebastopol area. Connectivity will be impacted for all customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of fewer than 15 minutes. An update will be provided on the completion of our work.
-Network Engineering
Update 12:30AM: Maintenance has been successfully completed.
Tonight (3/13/20) at 11:59 we will be performing emergency maintenance on network hardware serving both Albany and Burlingame area fiber customers. We do not believe this work will be intrusive, but there is a minimal chance of customer impact. This maintenance window is 3 hours.
Tonight, beginning at about 9pm, a vendor of ours will be performing emergency maintenance on outside plant that provides connectivity for our network in the Sacramento and surrounding area for both legacy DSL and Fusion/FlexLink services. They expect the downtime to be around 30 minutes within the 9 hour maintenance window.
Update 12:11AM: Maintenance has been successfully completed.
Tonight 02/20/2020 at 11:59pm we will be rebooting a device serving a small subset of Fusion and Flexlink customers in the San Francisco area. The expected downtime is 10 minutes with a maintenance window of 4 hours.
– Network Engineering
Update 2:30AM: Maintenance has been successfully completed.
Tuesday, February 18th, starting at 11:59pm, we will be performing maintenance on core equipment in the Los Angeles Sonic network. No customer impact is expected. This maintenance window is 4 hours.
-Network Engineering
Update 2:05AM: Maintenance has been successfully completed for the night.
Tuesday, February 11, starting at 11:59pm, we will be performing maintenance on core equipment serving the Los Angeles Sonic network. Brief customer connectivity interruptions may occur during this work, but minimal impact is expected. This maintenance window is 4 hours.
-Network Engineering
Update: This has been postponed until tomorrow night, 2/12/2020.
Tomorrow night, 2/11/2020, beginning at 11:59PM, we will be performing maintenance on equipment serving a small subset of legacy DSL customers in northern California. Expected downtime is less than 45 minutes.
Update 1:08AM: Tonight’s maintenance is now complete. Customers may have experienced a brief connectivity interruption, which we quickly identified and mitgated.
Tuesday, February 4, starting at 11:59pm, we will be performing maintenance on core equipment in the Los Angeles Sonic network. No customer impact is expected. This maintenance window is 4 hours.
-Network Engineering