Tonight, December 5, starting at 11pm, we will be performing non-intrusive maintenance on internal network infrastructure. There is no expected service interruption, and this maintenance window is two hours.
Update(12:30am): Maintenance completed as planned
Network Engineering
Thursday (11/29/18) at 11:59PM we will performing intrusive maintenance on a subset of Fusion Fiber customers located in San Francisco’s Sunset District. Approximate expected customer downtime is 60 minutes or less. An update to this MOTD will be provided when all customer connectivity has been restored.
-Network Engineering
Update — Maintenance was completed at 6am.
Some Sonic customers using copper based services in the Berkeley area may have began experiencing connectivity issues around 3:40pm this afternoon. After investigating the issue, we determined the fastest path to resolution was emergency reload of the affected hardware. This was performed around 4:10 and appears to have resolved the issue. We are currently monitoring to verify it’s success.
-Network Engineering
Update (12:53AM): This maintenance is complete.
Tonight at 11:59PM, we will be performing intrusive maintenance on hardware serving Sonic customers in northeastern Santa Rosa. Customer connectivity will be impacted for the duration of this work. The maintenance window will last until 3AM, but we expect work to conclude much sooner.
-Network Engineering
Update: Maintenance was completed at 1:45AM (10/19/18).
Thursday (10/18/18) at 11:59PM we will performing intrusive maintenance on another subset of Fusion Fiber customers located in San Francisco’s Richmond District. Approximate expected customer downtime is 30 minutes. An update to this MOTD will be provided when all customer connectivity has been restored.
-Network Engineering
Update: Maintenance was completed at 3:30AM 10/12/2018.
Thursday (10/11/18) night at 11:59PM we will performing intrusive maintenance on a subset of Fusion Fiber customers located in San Francisco’s Richmond District. Approximate expected customer downtime is 30 minutes. An update to this MOTD will be provided when all customer connectivity has been restored.
-Network Engineering
Update: Maintenance complete.
Tomorrow night, September 23rd starting at 11:59PM, we will be performing intrusive maintenance on equipment serving legacy DSL customers. Our maintenance window will be for one hour until 1:00AM, but actual expected customer downtime is only expected to be 10-15 minutes.
-Network Engineering
Tonight at 11:59PM we are performing maintenance on aggregation gear serving our Brentwood fiber network. Customer impact should be minimal, but users may experience a few minutes of downtime. The maintenance window is expected too complete by 1AM.
-Network Engineering
Tomorrow night (June 28th) starting at 11:59PM, we will be performing followup maintenance on hardware serving Fusion and FlexLink Fiber customers in the Brentwood area. The work should not be customer impacting and the maintenance window is 3 hours.
-Network Engineering
Update 12:25AM: This maintenance has been postponed for tonight.
Tomorrow night (5/31) starting at 11:59PM, we will be performing maintenance on hardware serving our Business Park fiber customers in the Santa Rosa area. We do not expect this work to be service impacting for customers. The maintenance window is 1 hour.
– Network Engineering
Update: 1:50AM – Maintenance was completed by 1AM.