Category: Maintenance

Business Park Fiber – Intrusive Maintenance

Update (3:52AM) Maintenance complete.

Beginning tonight at midnight, we will be performing software upgrades on equipment serving fiber customers in the following Business Parks: Airport, North Dutton, Petaluma, and Sebastopol. This maintenance will not affect Northpoint or Brentwood Business Park Fiber customers. Expected downtime is approximately 15 minutes.

-Network Engineering

San Francisco (Sunset District) & Sebastopol – Fusion Fiber Intrusive Maintenance

Beginning tonight at midnight, we will be performing software upgrades on equipment serving a subset of Fusion Fiber customers in the Sunset District of San Francisco. During this maintenance window, we will also be upgrading Sebastopol. Downtime is expected to be less than 15 minutes.

Update(1:49pm): We are expanding our maintenance to include equipment serving customers in the Brentwood area.

Update(5:29am): Maintenance is now complete

-Network Engineering

Sonic Telecom Core Maintenance

Update (12:44AM): Maintenance complete.

Beginning tonight at midnight, we will be performing software upgrades on core network equipment in Northern California. Because traffic is expected to route around the affected equipment, no customer downtime is expected.

-Network Engineering

Sonic Telecom Core Maintenance

Update (1:08AM): Maintenance complete.

Beginning tonight at midnight, we will be performing software upgrades on core network equipment in Northern California. Because traffic is expected to route around the affected equipment, no customer downtime is expected.

-Network Engineering

Sonic Telecom Core Maintenance

Update (1:00AM): Maintenance complete

Beginning tonight at midnight, we will be performing software upgrades on core network equipment in Northern California. Because traffic is expected to route around the affected equipment, no customer downtime is expected.

-Network Engineering

Fusion Intrusive Maintenance – San Francisco and Albany

Update – This work was completed last night in the maintenance window.

Beginning tonight at midnight we will be performing maintenance on a small subset of Fusion customers in these areas. Expected downtime is less than 20 minutes while equipment reboots.  The maintenance window will be 4 hours.

-Network Engineering

Sonic Telecom Core Maintenance

Beginning tonight at midnight, we will be performing software upgrades on core network equipment in Northern California. Because traffic is expected to route around the affected equipment, no customer downtime is expected.

-Network Engineering

Legacy DSL Intrusive Maintenance – Northern California

Update(3:11AM): We believe this maintenance was completely successful. If you are experiencing any trouble with your legacy DSL connection please give our support department a call this morning.

Beginning tonight at midnight we will be performing maintenance on a group of around 1000 legacy DSL customers. This operation should be completed by around 4am tomorrow.

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Sonic Fusion Intrusive Maintenance – San Francisco

Update – Work was completed within the maintenance window.

Starting tonight at midnight we will be preforming maintenance on a subset of fusion customers in the San Francisco area.  Expected downtime is around 20 minutes as a piece equipment reboots.  The maintenance window for tonight is till 4 am.

Network Engineering