Update (12:43AM): Maintenance complete.
Beginning tonight at midnight, we will be performing software upgrades on core network equipment in Northern California. Because traffic is expected to route around the affected equipment, no customer downtime is expected.
-Network Engineering
Beginning tonight at midnight, we will be performing maintenance on core network equipment in Northern California. Because traffic is expected to route around the affected equipment, no customer downtime is expected.
Update(1:29AM): Maintenance complete
-Network Engineering
Update (12:30AM): Maintenance complete.
Beginning tonight at midnight, we will be performing software upgrades on core network equipment in Northern California. Because traffic is expected to route around the affected equipment, no customer downtime is expected.
-Network Engineering
Update (12:22AM): Maintenance complete.
Beginning tonight at midnight, we will be performing software upgrades on core network equipment in San Jose, CA. Because traffic is expected to route around the affected equipment, no customer downtime is expected.
-Network Engineering
As of around 4:15 this afternoon, we encountered a widespread issue impacting San Francisco area Fusion Fiber circuits. During this time, customers may have experienced reduced speeds and intermittent connectivity. We identified hardware suspected to be responsible for the issues and performed emergency maintenance. The vendor has been contacted for further investigation into the outage. Connectivity appears be stabilized for all affected customers, and we are closely monitoring the situation. Additional preventative maintenance may be performed tonight at 12:00 midnight, if deemed necessary.
-Sonic NOC
Update (12:35AM): Maintenance complete
Beginning tonight at midnight, we will be performing software upgrades on core network equipment in Mendocino, CA. Because traffic is expected to route around the affected equipment, no customer downtime is expected.
-Network Engineering
Update: Our vendor has had to reschedule yet again, this time for May 16th and 10AM.
Update: Maintenance has been rescheduled again, this time for May 1st.
Update: Maintenance has been rescheduled for April 27th.
Update: This maintenance has been cancelled and will be rescheduled at a later date.
Tomorrow, starting at 10:00, the UPSes that service our Santa Rosa data center will be undergoing scheduled preventative maintenance. This includes overhauling one of them with a complete capacitor replacement. The maintenance is fully scripted with our vendor and no interruption of power services to the datacenter are expected. -Sonic Operations and Facilities
Update (12:18AM): Maintenance complete
Beginning tonight at midnight, we will be performing software upgrades on core network equipment in Santa Rosa, CA. Because traffic is expected to route around the affected equipment, no customer downtime is expected.
-Network Engineering
Update (12:57AM): Maintenance complete
Beginning tonight at midnight, we will be performing software updates on core network equipment. Traffic is expected to route around the affected equipment, but customers may experience a brief period of routing instability as traffic shifts.
-Network Engineering
UPDATE: upgrade complete.
Beginning at 11:59pm our Operations team will be upgrading the switches in our virtualization cluster. This may lead brief interruptions of tools and services.
-SOC and NOC