Maintenance was completed at 4:22am
UPDATE(3:38pm) – This will also extend to a subset of customers in the Palo Alto area as well.
Tonight, 1/19/2017, starting at midnight, we will be replacing cards serving a subset of customers in the Santa Cruz. Expected downtime is around 20-30 minutes while the cards upgrade themselves and reboot. The maintenance window is from 12am – 5am.
Network Engineering
Tonight, 1/6/2017, starting at midnight, we will be replacing cards serving a subset of customers in the Mendocino, Fort Bragg, Palo Alto, and Mountain View areas. Expected downtime is around 20-30 minutes while the cards upgrade themselves and reboot. The maintenance window is from 12am – 5am.
Update(9:13am):Â A small subset of customers in the Mountain View area are still down due to an issue with one card after the upgrade. We are working to restore service as quickly as possible.
Update(11:28am): The last of the affected customers have been fixed. Maintenance complete.
-Network Engineering
Update: Maintenance was complete at 4:26am
Tonight, 1/5/2017, starting at midnight, we will be replacing cards serving a subset of customers in the San Francisco, Albany, Berkeley, and Half Moon Bay areas.  Expected downtime is around 20-30 minutes while the cards upgrade themselves and reboot.  The maintenance window is from 12am – 5am.
-Network Engineering
Update (1:38AM): Maintenance Complete
Beginning tonight at midnight, we will be performing upgrades on equipment serving a small subset of Fusion and Flexlink customers in San Francisco. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers. This maintenance will not affect any Fusion Fiber customers.
-Network Engineering
Update (1:45) Maintenance complete.
Tonight, 12/28/2016, at midnight we will be conducting maintenance effecting Fusion and Flexlink customers in the Ukiah area. Â Expected downtime is somewhere around 15-30 minutes while equipment is rebooting.
-Network Engineering
Update (12:42AM): Maitenance complete.
Beginning tonight at midnight, we will be performing upgrades on equipment serving a subset of Fusion and Flexlink customers in San Francisco. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers. This maintenance will not affect any Fusion Fiber customers.
-Network Engineering
Update(11:02pm) – Maintenance Complete.
Beginning tonight at 11pm I will be upgrading config for all ATA’s for FTTN customers. Â This will cause the ATA to be temporarily unavailable as it upgrades for about 5-10 minutes. Â The upgrade process will not initiate if you are on a call at that time, so there should not be any dropped calls. Â ATA’s check their config every hour so this process should not start until midnight.
Thank you
-Brandon
Tonight, starting at midnight, we will be performing maintenance on equipment serving our Northern California Telecom network. Expected downtime is less than 10 minutes.
Update(2:31am): Maintenance complete
-Tomoc and Brandon
Update (1:56AM): Maintenance complete
Beginning tonight at midnight, we will be performing upgrades on equipment serving Fusion and Flexlink customers in Petaluma. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers.
-Network Engineering
Tonight, starting at midnight, we will be performing maintenance on equipment serving our Northern California Telecom network. No downtime is expected, however some customers may experience brief periods of routing instability.
Update(11:11pm): Maintenance postponed until tomorrow night at midnight
Update(12/1 4:51am): Maintenance is now complete. An equipment failure during this maintenance caused a disruption of service for customers with Fiber SSE services.
-Tomoc