Category: Maintenance

Sonic Telecom Backbone Maintenance

Tonight, beginning at midnight, we will be performing maintenance on equipment that serves Fusion and FlexLink products in and around the San Jose and Los Altos areas. While you may notice some brief routing changes, we do not expect any downtime from this operation.

Update: Maintenance complete with no customer downtime

– Robbie and Tomoc

Fiber DIA Intrusive Network Maintenance

2/11/14 – 12:13AM PST – This maintenance is now complete.

Tonight at 11:59PM PST, we will be performing intrusive maintenance on equipment serving Fiber DIA customers in Northern California. The expected outage time for this should be less than 15 minutes.

-Tim J.

Northern California Network Maintenance

Tonight, beginning at 11:59 PM, we will be performing major maintenance on networking equipment that serves Fusion and FlexLink customers in the Healdsburg, Ukiah, Mendocino, and Fort Bragg areas. While users may experience brief moments on network instability, we do not anticipate any downtime as a result of this operation.

– Robbie and Tomoc

FlexLink Long Range Router Maintenance

Update (12:41AM): This maintenance is now complete.

 

Tonight, starting at 11:59 PM,  I will be performing further maintenance on a router that services FlexLink Long Range customers in the eastern Santa Rosa area. Downtime is expected to be less than 45 minutes.

– Robbie

Emergency Router Maintenance

Update (12:25AM) – This maintenance is now complete.

Tonight, starting at 11:59 PM,  I will be performing emergency maintenance on a router that services FlexLink Long Range customers in the eastern Santa Rosa area. Downtime is expected to be less than 15 minutes.

– Robbie

Non-intrusive Voice Maintenance

1/1/2014 12:21AM PST – This maintenance is now complete.

Tonight at 11:59PM PST we will be performing a software upgrade of core voice equipment in Santa Rosa. No service impact is expected with this upgrade.

-Tim J

Power Work

Update (1:10AM) – This maintenance is now complete.

Tonight, beginning at 11:59 PM, we will be performing major work on equipment that provides power to parts of our phone switch. We do not expect any customer downtime as a result of this operation.

– Robbie

Fusion/FlexLink Intrusive Maintenance (Santa Rosa)

Update: 12/4/2013 – 2:15A PST – This maintenance is complete. Downtime for some customers may have been closer to 45 minutes, but all maintenance is complete.

This evening, beginning at 11:59PM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in Santa Rosa out of the SNRSCA11 central office. Expected downtime is 15-30 minutes for these customers.

-Tim J.