Beginning at 11:00pm on this Thursday, May the 3rd, we will be performing maintenance on equipment servicing our voice platform. We do not expect any customer impact during this maintenance window beyond a slight delay when incoming/outgoing calls are initialized.
– Robbie, Tomoc, and Nathan
At 3:50pm today we suffered a storage cluster failure while performing maintenance on one of our storage arrays, all services have been restored, but for a brief window customers may have seen e-mail and web site errors.
–Augie
Tonight, Tuesday, April 24th, starting at midnight, we will be performing maintenance on an ATM switch serving some of our (LATA1) Bay Area subscribers. Expected down time is less than 10 minutes.
-Tomoc and Robbie
Update: All work has been completed. A small subset of subscribers experienced approximately 5 minutes of down time during this procedure.
Earlier tonight, around 11:30PM, we experienced a failure on equipment servicing legacy dsl customers in the Chico area. The affected circuits have been migrated to backup equipment and are now back online.
This Wednesday, April 11th, starting at 12:01 am, we will be performing maintenance on equipment servicing legacy DSL customers in northern California. Some customers may experience a loss of connectivity for up to 5 minutes during this maintenance window. Fusion and Flexlink customers will be not be affected by this operation.
– Robbie, Tomoc and Jared
Update: Maintenance completed successfully, all service has restored.
This Thursday, April 5th, starting at 11pm, we will be performing a variety of maintenance operations on equipment servicing legacy DSL customers in northern California. We will be avoiding downtime as much as possible but customers may experience a loss of connectivity for up to 15 minutes during this maintenance window.
– Robbie, Tomoc and Jared
Update: All work has been completed. A small subset of customers would have experienced 5-10 minutes of downtime during parts of the work.
This Wednesday, March 21, at 12:01 AM we will be performing maintenance reloads of six Redbacks that t
erminate traditional DSL service. This will affect some of our Bay Area DSL subscribers.
Expected downtime is 5 minutes.
-Tomoc and Robbie
Update: The scheduled maintenance was completed successfully and all affected customers should be back online.
Tonight, Friday March 2 at 12:01 AM, we will be performing intrusive network maintenance at our main Sacramento CO. This maintenance will cause 5-10 minutes of downtime for all Fusion and Flexlink customers served by that CO, and potentially longer outage for our Fiber-served customers. This maintenance will tie our old Sacramento services into the new expansion we’ve made in the Sacramento area, providing better reliability and stability for all services.
-Jared and Matt
Update: All network maintenance is complete, and all services should be restored at this time. Fusion and Flexlink customers should have only seen about 5 minutes of downtime.
Tonight, Wednesday 8 at 12:01 AM we will be performing some intrusive network maintenance on our backhaul circuits to the Sacramento area. Customers in that area may experience 5-10 minutes of downtime.
-Jared and Nathan
Tonight, Thursday, January 26 at 11:01 PM, we will be replacing the second core router in our datacenter. The switchover should only take a few minutes, and traffic will be routed around the affected router. If there is any disruption, it should not last more than 5-10 minutes at worst.
-Jared
Update: The router replacement was completed without incident. There should have been no impact to customer traffic.