Update 2:35am – This maintenance has been successfully completed.
On 2/10/2021 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in San Francisco’s Richmond District. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.
-Network Engineering
Update 2:03am – This maintenance has been successfully completed.
On 2/3/2021 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in Brentwood. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.
-Network Engineering
Tomorrow (1/26) at 11:59pm, we will be performing non-intrusive maintenance on our core optical transport hardware in Northern California. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering
Update 12:25am – This maintenance has been successfully completed.
Tonight (1/25) at 11:59PM, we will be performing maintenance on core routing equipment that is part of our bay area ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering
Update: 1/22/21 @ 2:23am – This work is complete with all impacted customers fully returned to service. If problems are experienced please contact our support department (https://www.sonic.com/support)
Tomorrow (1/22/21) morning starting at 2:00AM, we are performing emergency maintenance on hardware serving a subset of Fusion fiber customers in the Petaluma. Impacted customers should experience 15-20 minutes of downtime. An update will be provided on conclusion of the work.
-Network Engineering
Update 3:35am – This maintenance has been successfully completed.
Tomorrow (1/21/21) morning starting at 2:00AM, we are performing emergency maintenance on hardware serving a subset of Fusion fiber customers in the San Francisco Mission and Sunset districts. Impacted customers should experience 15-20 minutes of downtime. An update will be provided on conclusion of the work.
-Network Engineering
Update 2:25am – This maintenance has been postponed.
Tomorrow morning starting at 2:00AM, we are performing emergency maintenance on hardware serving a subset of Fusion fiber customers in the San Francisco Mission and Sunset districts. Impacted customers should experience 15-20 minutes of downtime. An update will be provided on conclusion of the work.
-Network Engineering
Update(12:25AM): Maintenance complete.
Monday, January 11th, starting at 11:59PM, we will be performing non-intrusive maintenance on equipment servicing the core of our network. This maintenance window is 4 hours.
-Network Engineering
Update 10:50PM – Maintenance successfully completed.
12/16/2020 10:15PM – We are performing immediate emergency maintenance on hardware serving a subset of Fusion fiber customers in the San Francisco Mission district. Impacted customers should experience 15-20 minutes of downtime. An update will be provided on conclusion of the work.
-Network Engineering
Tonight (12/14/20) at 11:59PM we will be performing emergency maintenance on hardware serving our Fusion copper customers in the Fort Bragg area. Expected downtime is 20 minutes. The maintenance window is 4 hours.
-Network Engineering