Category: Member Tools

Northern California Network Core Maintenance

Update(1:10AM): Maintenance successfully completed.

Tomorrow (9/17/20) at 11:59PM we will be performing maintenance on core network hardware in our Santa Rosa data-center.  We expect this maintenance to be non-intrusive, but has the potential to impact a wide range of enterprise and Sonic hosted services.  The maintenance window will be 4 hours.

– Network Engineering

Sonic Data Center Core Maintenance – Night 2 of 2

Update(1:50AM) Maintenance ran long due to unforeseen hardware issues, but all work has been been successfully completed.

Wednesday, January 8, starting at 11:59pm, we will be performing maintenance on core equipment in our Santa Rosa HQ Data Center. Minimal customer impact is expected, with brief periods of routing instability towards some Sonic services, such as web-hosting, email and Member Tools. This maintenance window is 4 hours.

-Network Engineering

Sonic Data Center Core Maintenance – Night 1 of 2

Update(1:20AM) All work for tonight has successfully concluded.

Tuesday, January 7, starting at 11:59pm, we will be performing maintenance on core equipment in our Santa Rosa HQ Data Center. Minimal customer impact is expected, with brief periods of routing instability towards some Sonic services, such as web-hosting, email and Member Tools. This maintenance window is 4 hours.

-Network Engineering

System Maintenance

Update: Maintenance complete.

The System Operations team will be applying security updates to several servers tonight from 10pm to midnight.
This may result in temporary issues reaching Webmail, Member Tools, and the Forums. We will post an update when work is complete.

— Joe M

Member Tools Maintenance

Tonight at 11:59 PM the Sonic Member Tools (https://members.sonic.net/) will be unavailable for a brief period of time while software upgrades are installed.

The maintenance window is 1 hour, but we expect no more than 20 minutes of down time.  During this time, functions such as bill pay, Graymail management, and voice tools will be unavailable.

Update: Maintenance completed at 12:15 AM with no down time.

-System Operations

System Maintenance

Update: Maintenance complete

Starting at 11:59pm this evening, SOC will be running updates to multiple customer facing services. The following may experience hiccups during the maintenance window:

  • Webmail interfaces
  • Membertools
  • Forums
  • Sonic.com
  • Wiki.sonic.net

This post will be updated when the maintenance is complete.

-SOC

System Maintenance

Update: Maintenance Complete

 

Tonight at 11:59 pm we will be running a maintenance window to apply software updates to multiple customer facing systems. The following services may experience brief interruptions:

  • SMTP/IMAP/POP3
  • Customer tools (Webmail, Membertools)
  • Hosted MySQL Databases.
  • IPv6 Tunnels

The maintenance window is expected to last 1 hour.

-SOC

System Maintenance

 Staring tonight at 11:59pm we will be upgrading hardware in our VM platform. The following services may experience a brief period of instability:
  • Customer Database Hosting
  • Customer facing tools (Membertools, Webmail)

We expect the interruptions to be brief.

-SOC

Call Statistics Outage

Update: The server is back online.

Our database server which handles call statistics and reporting is currently offline due to an issue during routine maintenance. Until fixed, call records will not available via Member Tools. We are working to bring the server online.

System Maintenance

Starting at 11:59pm SOC will be running system updates. The following services may experience brief interruptions:

  • Webmail
  • IMAP/POP3/SMTP
  • Customer MySQL databases
  • IPv6 tunnels
  • FTP
  • Membertools

Interruptions to individual services will be brief, and the Maintenance window is expected to last until 1am.

-Grant and SOC