Category: Network

Northern California – Legacy DSL Maintenance

Beginning tomorrow night, 10/24/19, at midnight, we will be performing maintenance on equipment serving legacy DSL customers in and around the Sacramento area. This maintenance is expected to cause around 1 hour of downtime. The maintenance is expected to be concluded by 5am.

Sunset District – Fiber Maintenance

Update(12:55am) All maintenance successfully completed.

Tomorrow (10/15/19) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber customers in the Sunset District of San Francisco. Connectivity will be impacted for a subset of customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of less than 60 minutes. An update will be provided on the completion of our maintenance.

-Network Engineering

Brentwood – Fusion Fiber Maintenance

Update(1:10am) All maintenance successfully completed.

Tonight, (10/14/19) at 11:59PM, we will be performing upgrades on equipment serving our residential and enterprise fiber customers in the city of Brentwood. Connectivity will be impacted for all customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of around 30 minutes. An update will be provided on the completion of our maintenance.

-Network Operations

CANCELED: Enterprise SSE Fiber Maintenance

UPDATE: This maintenance has been canceled due to unforeseen circumstances.

Starting at 11:59pm on 10/8/19, we will be performing upgrades on the aggregation equipment serving all enterprise SSE circuits not based out of southern California.  Connectivity for IP access and private transport will be impacted during the course of this work.  Expected customer downtime is under 60 minutes, but the maintenance window will commence until 4:00AM in event of unexpected circumstances.  An update MOTD will be provided on the completion of our work.

-Network Engineering

Outer Mission/Excelsior – Residential and Enterprise Fiber Maintenance

Update(1:00am) Maintenance successfully completed.

Tonight (10/2/19) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber customers in and around the Outer Mission and Excelsior neighborhoods of San Francisco. Connectivity will be impacted for a subset of customers during the course of this work. Customer downtime of approximately one and a half hours is expected, though the official maintenance window lasts until 4AM. An update will be provided on the completion of our work.

-Network Engineering

Albany Area – Residential and Enterprise Fiber Emergency Maintenance

Update(1:15am) Maintenance successfully completed.

Sunday’s power outage in the Albany/Kensington area has necessitated emergency maintenance on aggregation equipment serving a subset of residential and enterprise fiber customers there.  Tonight (9/30/19) at 11:59PM we will be performing service impacting work on said equipment.  Customer downtime of approximately one and a half hours is expected, though the official maintenance window lasts until 4AM.  An update will be provided on the completion of our work.

-Network Engineering

Richmond District – Fiber Maintenance

Update (1:00AM): Maintenance successfully completed.  Customer impact should have been limited to approximately 30 minutes.

Tomorrow (9/17/19) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber customers in the Richmond district of San Francisco. Connectivity will be impacted for a subset of customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of less than 60 minutes. An update will be provided on the completion of our work.

North Bay – Intrusive Core Maintenance

Update(2:34am) Maintenance is not complete.

Update(1:40am) Service should be restored to the Healdsburg and Sebastopol Areas.

Update(1:25am) device upgrades are done, however customers in Sebastopol and Healdsburg may be experiencing an outage.  We are currently looking into the issue.

Monday, September 16th, 2019 at 11:59pm we will be conducting code upgrades on two pieces of core equipment in the north bay.  Fusion, FlexLink, and Business Park Fiber customers in the Petaluma and Santa Rosa areas may experience brief periods of route instability or reachability issues during the upgrades.  The expected timeframe for the upgrade is 15-20 minutes per device. This maintenance window is 4 hours.

-Network Engineering

Sonic Core Router Maintenance

Update(9/12 3:50am): Maintenance complete

Update(9/10 11:42pm): This maintenance has been postponed until September 11 at 11:59pm

Tuesday , September 10, starting at 11:59pm, we will be performing maintenance on core equipment in the northern California Sonic network. No customer impact is expected. This maintenance window is 4 hours.

-Network Engineering

Sonic Core Maintenance

Update(3:21): Maintenance complete

Tonight, August 19, starting at 11:59pm, we will be performing maintenance on equipment in Sonic’s northern California core network. Customer’s may experience moments of routing instability, however, no connectivity interruption is expected. This maintenance window is 4 hours.

-Network Engineering