Richmond District – Fiber Maintenance

Update (1:00AM): Maintenance successfully completed.  Customer impact should have been limited to approximately 30 minutes.

Tomorrow (9/17/19) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber customers in the Richmond district of San Francisco. Connectivity will be impacted for a subset of customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of less than 60 minutes. An update will be provided on the completion of our work.

2 comments for “Richmond District – Fiber Maintenance

  1. Luis
    September 18, 2019 at 12:31 pm

    Is the maintenance ongoing? My download speeds are atrocious right now (~11.5 Mbps).

  2. Andrew Mayfield
    September 20, 2019 at 10:28 am

    Maintenance is complete, if you are still experiencing connectivity issues please contact our support team at 888.766.4233.

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