Category: Network

Fusion Fiber – Albany Emergency Maintenance

This morning (2/28/19), a non-Sonic underground construction crew working near the Albany phone office inadvertently compromised our fiber conduit. The issue was identified before enough damage was done to cause customer outage, but we will have to perform significant work to properly repair the fiber. Tonight, starting at 10 PM, our outside plant team will be performing extended maintenance through mid-morning Friday to repair this issue. All Sonic Fusion Fiber customers in Albany may be impacted by this work for some portion of the maintenance window. We are working swiftly to resolve this issue and apologize for the inconvenience to all affected customers in Albany.

-Network Engineering and Outside Plant

Update: Impacted customers also exist in the following communities near the Albany border: El Cerrito, Kensington, Berkeley Hills, and North Berkeley.

Update(2:11am): Maintenance is now complete.  Upon inspection, we were able to restore the cables without needing to make any splice repairs.  No customer outages occurred during the maintenance.

Intrusive Core Equipment Maintenance – Palo Alto

Update(3:10AM): Maintenance is complete.

On Tuesday, 2/26/19 at 11:59 pm, we will be performing maintenance on network equipment serving the core of Sonic’s Network. We do not expect any outages during this maintenance, however it is possible that you may experience some very brief moments of route instability as the network converges. Our maintenance window will be 4 hours.

-Network Engineering

Mission District San Francisco – Fusion Fiber Maintenance

Tomorrow at 11:59PM we will be performing maintenance on core equipment serving Fusion Fiber customers located in San Francisco’s Mission District. The maintenance window will remain in place until 3am. Expected customer downtime is around 30 minutes. An update will be provided when maintenance is concluded.

-Network Engineering

Update 1:45AM – Maintenance has successfully completed.

Core Router Maintenance

Beginning tonight at midnight we will be performing maintenance on core routers. No customer downtime is expected as a result of this maintenance although users my notice some routing instability. The window for this maintenance is 3 hours.

Update 3:00AM – Maintenance is complete for tonight.

Downtown Oakland – Sonic Telecom Hardware Replacement

Tomorrow night (Thursday 1/3/19) at 11:59PM, we will be performing intrusive maintenance on hardware serving Fusion and FlexLink customers in downtown Oakland. Expected customer connectivity impact will be one hour. The maintenance window will last until 3AM.

-Network Engineering

 

Update: 12:45AM – Tonight’s work has been successfully completed.

Downtown Oakland – Sonic Telecom Hardware Replacement

Tonight (Thursday 12/20/18) at 11:59PM, we will be performing another round of intrusive maintenance on hardware serving Sonic Fusion and Flexlink customers in downtown Oakland. Customer connectivity will be impacted for the duration of this work. The maintenance window will last until 3AM, but we expect work to conclude much sooner.

-Network Engineering

Server Infrastructure Maintenance

Tonight, December 5, starting at 11pm, we will be performing non-intrusive maintenance on internal network infrastructure. There is no expected service interruption, and this maintenance window is two hours.

Update(12:30am): Maintenance completed as planned

Network Engineering

Fusion Fiber Maintenance – Sunset District San Francisco

Thursday (11/29/18) at 11:59PM we will performing intrusive maintenance on a subset of Fusion Fiber customers located in San Francisco’s Sunset District. Approximate expected customer downtime is 60 minutes or less. An update to this MOTD will be provided when all customer connectivity has been restored.

-Network Engineering

 

Update — Maintenance was completed at 6am.

Stockton Area – Legacy DSL Outage

(Update:1:25PM): We have restored the circuit as of about 12:02pm today.

(Update: 11:50PM): We have narrowed down the likely location of the failure and will be dispatching a technician to coordinate some further troubleshooting with our vendor. We are estimating a repair by late morning tomorrow.

(Update 8:10PM): We are still working with our vendor to locate the problem with this circuit and will update as soon as we can.

We are currently investigating a legacy DSL outage in Stockton and the surrounding area. We will update this message when we have more information.